Generate scrum tasks for a story with ServiceNow Otto

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Use ServiceNow Otto to automatically generate scrum tasks for a story in Collaborative Work Management (CWM) based on the story's description and context, saving time on manual task breakdown.

    Before you begin

    Role required: sn_cwm_ai.cwm_ai_user

    About this task

    ServiceNow Otto generates scrum tasks by analyzing the story's description and context. You can generate scrum tasks in two ways: with review, where you evaluate and approve the suggestions before they are added to the story. Without review, suggestions are generated and added to the story immediately using the inline ServiceNow Otto icon from the Board.

    Procedure

    1. Navigate to Workspaces > Collaborative Work Management.
    2. From a Space, select a Board.
    3. Open the story you want to generate scrum tasks for.

      You can open a story from any board view: List, Gantt, Kanban, or Sprint planning.

    4. On the story form, select the Scrum Tasks tab.
    5. Select Create with ServiceNow Otto.

      ServiceNow Otto analyzes the story description and context and generates scrum task recommendations.

      ServiceNow Otto scrum task recommendations displayed on the Scrum tasks tab of a story form in CWM.

    6. Review the generated recommendations.

      If the suggestions don't match the story, select Refine > Regenerate to produce a new set of recommendations.

    7. Select Insert to add the scrum tasks to the story.

      Scrum tasks generated by ServiceNow Otto added to a story in CWM.

    Result

    The generated scrum tasks are added to the story and appear in the Scrum Tasks tab. You can edit any of the generated tasks after they're added.

    What to do next

    Tip:

    For a quicker path that skips the review step. Hover your cursor over the story's short description in the List, Gantt, or Sprint planning views to reveal the ServiceNow Otto scrum tasks icon () and select it. The scrum tasks are generated and added to the story immediately without a review step.

    To add scrum tasks manually instead, see Add scrum tasks to a story in CWM.