---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Add issues for a demand

# Add issues for a demand {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add an issue to a demand to escalate a risk or to track an unexpected problem. For example, a technical malfunction or resource unavailability that occurs during any phase of the demand life cycle. If the issue remains
unresolved, unnecessary conflicts, delays, or even a failure can occur.

## Before you begin

Role required: it_demand_manager

## Procedure

1. Navigate to AllDemandDemandsAll.
2. Select the demand to which you want to add an issue.
3. From the Issues related list, select New.
4. On the Issue form, fill in the fields.  
   For a description of the field names, see [Issue form](https://www.servicenow.com/docs/KTjwmwKzHzgUPRu6xg_T4g "Use the issue form to add an issue to a demand.").
5. **Optional:** Search in the knowledge base for any article related to the issue.
   1. Select the search knowledge icon ![]().
   2. If you find relevant articles, select the title of an article to view its content.
   3. If you want to include the content of the article in the issue, select Attach to Issue.  
      The article content is copied in to the Description field of the Issue form. You can modify the text if necessary.
   {#add-issues-for-demand__substeps_dt4_ndv_lkb}
6. Select Submit.

## What to do next

* Convert an existing issue to a decision, action, or request change and close the issue. For more information, see [Convert one RIDAC record to another for a demand](https://www.servicenow.com/docs/IijunK4N9zv2hMOY_TOHMw "Convert one RIDAC record to another to retain record information and track issues without creating a record manually.").
* Associate the issue with your existing risks so you can track dependencies and recognize trends for the future. For more information, see [Associate existing RIDAC records for a demand](https://www.servicenow.com/docs/QaeTRg518PIWqQLWQDgD7w "Link existing RIDAC records (risks, issues, actions, decisions, and request changes) to one another for your demand. Associating RIDAC records with each other enables you to keep a record of risks or issues and their outcome for analysis at demand closure and planning. It also helps to track the risks and issues throughout the demand life cycle.").
{#add-issues-for-demand__ul_sgs_pvj_yjb}

*[\>]: and then