---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Assess demands

# Assess demands {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Demand Management application comes with two demand visualization tools that can aid
decision makers with demand assessment.

The [demand workbench](https://www.servicenow.com/docs/APxmXmRxPAK24wxuyhH1DA "The demand workbench provides a central location for viewing and assessing business demands.") provides a
single point of engagement for assessing and approving demands and creating projects,
enhancements, changes, or defects. This page combines multiple views of demand information,
including an interactive bubble chart and a detail area that displays the list of current
demands. The demand roadmap is a visual representation of demands over time for an
organization.

## Using the Demand Workbench

A bubble chart is a graph that plots multiple demands based on three categories: risk, value, and size. Each demand is represented on the bubble chart by a circle, which varies in size and color depending on the average of the
scores for these categories. The bubble chart in the demand workbench displays all qualified demands and is dynamically updated as demands are created and assessed. This chart makes a useful tool for demand managers,
stakeholders, and decision makers to assess visually and compare demands.

The list view on the demand workbench displays a list of the qualified demands that appear in the bubble chart. Selecting a demand from this list highlights the demand in the bubble chart and displays the demand form. The list
view is also integrated with Live Feed so users can see current activity for a demand.

To access the demand workbench, navigate to AllDemandDemandsWorkbench.

## Using the Roadmap

The roadmap is an interactive visualization tool that shows all demands that are currently in an active state. You can modify the look of the backlog using the Settings pane. The Settings pane enables you to change between the
two-dimensional (2D) and three-dimensional (3D) view, filter demands by portfolio, or open the demands in a list view. While in list view, you can reassign panel colors, create filters to limit the records that are used for
lanes and panels, and apply sorting. To use the roadmap, navigate to AllDemandRoadmap.
**Related concepts**   

* [Add details to demands](https://www.servicenow.com/docs/ZKUvR03Sgs_AML3Xm~0zHA "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information.")
* [RIDACs records for a demand](https://www.servicenow.com/docs/wMKKPnJ~52Ny21QCh33MjQ "RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records.")  
**Related tasks**   

* [Create a demand](https://www.servicenow.com/docs/O_XI57tHknYnx6wAKK_rRA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")
* [Identify similar records using AI](https://www.servicenow.com/docs/2OI63NBWdTVoQAE~6k18ag "Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.")
* [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/2WItFU3ldLUWwDmWW2CcDA "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")
* [View demands](https://www.servicenow.com/docs/sfqtgM99Nxmg2CRcncfvKQ "You can view existing demands at any time.")
* [Reset a demand to Draft state](https://www.servicenow.com/docs/9rgZk2nUOi9JYM_EylDEjw "A demand can be moved back to the Draft state, if necessary.")
* [Delete demands](https://www.servicenow.com/docs/toijtsJbfFGU9NrOwu58cA "Demands can be deleted only while in the Pending state.")
* [Move and resize a demand](https://www.servicenow.com/docs/U29CrwMEqAWXjRW82l3zFA "As the demand manager, you can move and resize bubbles in the bubble chart.")
* [Train the similarity solution for Demand Management to find similar demands](https://www.servicenow.com/docs/dkZndjgObBvDKJukehb2wQ "Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand.")
* [PPM PIWB template - Find similar demands](https://www.servicenow.com/docs/avovf~p~GDpPjeiwsL5TWA "Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands.")
* [Associate AI systems with demands](https://www.servicenow.com/docs/BrNG0YVz_iOOgFpdWh6s3g "Add and manage AI system associations directly from the AI Associations tab in Demand Management.")

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