---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Identify similar demands using AI

# Identify similar records using AI {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the identify similar records skill to find demand records with similar names, descriptions, or business case content.

## Before you begin

Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

If you have custom roles that require access to this skill, update the ACLs (access control lists) for those roles that require access.

Role required: it_demand_user

## About this task

* If similar records exist, the related list displays them.
* If no similar records are found, a message appears and the related list remains empty.
{#identify-similar-demands__ul_y2m_dvg_hhc}

## Procedure

1. Navigate to AllDemandDemandsAll.
2. Select a demand from the Demands list.
3. Select the Identify similar demands button to detect similar demand records.  
   The similar demands identified by AI are displayed in the top banner and the Similar Demands related list.
{#identify-similar-demands__steps_vwy_ln3_khc}

## What to do next

To view full details of a similar demand record, select the demand number link from the Similar Demands related list.
**Related concepts**   

* [Assess demands](https://www.servicenow.com/docs/1Kv6jehw6eQa5qU82LZIng "The Demand Management application comes with two demand visualization tools that can aid decision makers with demand assessment.")
* [Add details to demands](https://www.servicenow.com/docs/ZKUvR03Sgs_AML3Xm~0zHA "The demand manager typically works with a business relationship manager to identify stakeholders and elicit requirements, risks, and other important information.")
* [RIDACs records for a demand](https://www.servicenow.com/docs/wMKKPnJ~52Ny21QCh33MjQ "RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Changes records. Create a risk for your demand that you can convert to other records during the demand life cycle. Track issues and avoid manual copying of relevant details in related records.")  
**Related tasks**   

* [Create a demand](https://www.servicenow.com/docs/O_XI57tHknYnx6wAKK_rRA "Create demands to capture your strategic and operational requirements and centralize information for stakeholder assessment and prioritization.")
* [Summarize demands with the demand summarization skill](https://www.servicenow.com/docs/2WItFU3ldLUWwDmWW2CcDA "Summarize demand records using the demand summarization skill. The skill reviews the demand fields and related lists and helps create a clear summary of the demand.")
* [View demands](https://www.servicenow.com/docs/sfqtgM99Nxmg2CRcncfvKQ "You can view existing demands at any time.")
* [Reset a demand to Draft state](https://www.servicenow.com/docs/9rgZk2nUOi9JYM_EylDEjw "A demand can be moved back to the Draft state, if necessary.")
* [Delete demands](https://www.servicenow.com/docs/toijtsJbfFGU9NrOwu58cA "Demands can be deleted only while in the Pending state.")
* [Move and resize a demand](https://www.servicenow.com/docs/U29CrwMEqAWXjRW82l3zFA "As the demand manager, you can move and resize bubbles in the bubble chart.")
* [Train the similarity solution for Demand Management to find similar demands](https://www.servicenow.com/docs/dkZndjgObBvDKJukehb2wQ "Train the Similar Demands solution definition is included within the Predictive Intelligence for PPM capability to find related demands when creating a demand.")
* [PPM PIWB template - Find similar demands](https://www.servicenow.com/docs/avovf~p~GDpPjeiwsL5TWA "Use a guided template that walks you through training the Similar Demands solution definition for finding similar demands.")
* [Associate AI systems with demands](https://www.servicenow.com/docs/BrNG0YVz_iOOgFpdWh6s3g "Add and manage AI system associations directly from the AI Associations tab in Demand Management.")

*[\>]: and then