Goal Framework and Goal Framework for SPM

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Goal Framework and Goal Framework for SPM

    The ServiceNow® Goal Framework enables organizations to create goals, set targets, and monitor progress to achieve strategic plans and drive business outcomes. The Goal Framework for Strategic Portfolio Management (SPM) is an extension that adds automation capabilities to collect actual target values from various sources.

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    With Goal Framework, users can define strategic priorities and associated goals, link work and planning items (such as demands, projects, epics, programs, and initiatives) to these goals, and create strategic plans that capture the organization's vision, mission, and values. Strategic Planning users can also use lenses to create personalized portfolio plans, aligning goals with the organization’s portfolio strategies.

    Key Features

    • Goal Framework: Focuses organizational efforts on shared strategic priorities by making aligned goals visible and associating work items to them for transparency.
    • Provides real-time progress checkpoints on goals over weekly, monthly, and quarterly intervals.
    • Delivers an end-to-end view of goal performance for users with the sngf.epmostrategyplanner role.
    • Goal Framework for SPM: Automates the collection of actual values for targets by integrating with multiple target sources, including benefit plans, cost plans, assessments/surveys, and PA Indicators.
    • Supports configuration of any ServiceNow AI Platform table or combination of tables as target sources, enabling flexible and comprehensive tracking of goal progress.

    Practical Benefits for ServiceNow Customers

    • Aligns the entire organization around clear strategic priorities to focus efforts effectively.
    • Increases visibility of goal-related work and progress, improving accountability and decision-making.
    • Automates actual value tracking for targets, reducing manual effort and increasing data accuracy.
    • Supports strategic portfolio planning by linking goals with portfolio plans and organizational initiatives.

    Getting Started and Support

    • Explore features and compare capabilities of Goal Framework and Goal Framework for SPM to determine the best fit for your needs.
    • Follow configuration guides to set up and customize the framework according to your organizational requirements.
    • Define goals to align with your strategic plans and monitor progress effectively.
    • Access detailed references for components like fields, tables, roles, and properties for deeper customization.
    • Use the Strategic Portfolio Management forum, Known Error Portal, or contact Customer Service and Support for troubleshooting and assistance.

    Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow® Goal Framework.

    The ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application (formerly known as Advanced Goal Framework) enables you to automate the actual value of your targets. The Goal Framework for SPM application is an extension to the Goal Framework application. When you install the Goal Framework for SPM application, you get all the features of Goal Framework as well as the target automation feature.

    Using Goal Framework, you can define strategic priorities and associated goals for your organization as part of strategic plans. After goals are created, you can then associate work, planning items, and strategic items such as demand, project, epic, program, and initiative.

    The ServiceNow® Strategic Planning users can define personalized portfolio plans using lenses for your organization and use them to align your goals according to your organization's portfolio plans. For information on how a portfolio plan is defined using a lens, see Lens and portfolio plans. You can also create strategic plans, capturing the vision, mission, and values for your organization.

    Key benefits of Goal Framework:
    • Helps ensure that the entire organization focuses efforts on the same strategic priorities​​.
    • Makes goals that align and focus effort visible​.
    • Enables the association of work or planning items with goals so that the work being done to accomplish goals and meet targets is easily visible.
    • Provides real-time checkpoints for goals over weekly, monthly, and quarterly durations.
    • Provides an end-to-end view of goal performance to users with the sn_gf.epmo_strategy_planner role.
    Key benefits of Goal Framework for SPM:
    • Enables you to automate the actual value of your targets by collecting the actuals from different target sources such as benefit plans, cost plans, assessments/surveys, and PA Indicators.
    • Enables you to configure any table or combination of tables that are present on the ServiceNow AI Platform® as a target source​.

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