Exploring Next Experience for Demand Management
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Summary of Exploring Next Experience for Demand Management
Next Experience for Demand Management is a centralized workspace designed to streamline the entire demand life cycle—from intake and qualification to evaluation and completion. It consolidates all demand-related activities, including tasks, resources, financials, and supporting records, into a single interface. This unified environment eliminates the need to navigate multiple modules, allowing users to define scope, assess capacity, estimate effort, and evaluate financial and strategic impacts efficiently. Playbooks guide demands consistently through each stage, ensuring adherence to organizational processes.
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Next Experience for Demand Management Users
- Business users: Create demands via Service Catalog or Idea Portal.
- Demand users: Create demands directly in Demand Management and provide required details; editing is restricted after submission.
- Demand managers: Oversee demand prioritization, assign tasks to gather details, and advance demands through life cycle stages.
- Business stakeholders: Complete scoring assessments and review demands prior to approval.
- Demand approvers: Approve demands for conversion into work items.
Key Benefits
- Consistent demand intake and evaluation: Structured workflows with defined evaluation stages ensure demands progress methodically.
- Centralized visibility: Single interface access to all demand details, including business cases, capacity, and financials, reducing the need for cross-referencing.
- Playbook-guided life cycle: Customizable playbooks enforce prescribed activities at each stage, promoting process consistency.
- Consolidated prioritization data: Unified views of demand details, capacity, risks, and financial summaries enable informed ranking and prioritization.
- Integrated financial management: The Financials tab lets demand managers plan and manage costs, benefits, and budgets with filtering and personalized views.
- AI integration: AI playbook activities allow associating AI systems directly within demand workflows; AI skills assist in content summarization, expansion, and identifying similar demands.
Next Steps for ServiceNow Customers
To effectively implement and use Next Experience for Demand Management, explore configuration options, operational guidance, financial management capabilities, and collaboration features available within the platform. These resources will help maximize the value of demand management processes and enhance organizational demand handling.
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.
Next Experience for Demand Management overview
Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.
Next Experience for Demand Management users
| User | Description |
|---|---|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
Next Experience for Demand Management benefits
Next Experience for Demand Management provides benefits for demand managers and their users.
- Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
- Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
- Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
- Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.
- Manage demand financials in one place: Using the Financials tab on the demand record, demand managers can view, plan, and define cost plans, benefit plans, and budgets. Filter by time scope and personalize grid columns without leaving the demand.
- AI system integration through playbook activities: The AI playbook enables associating AI systems to demands through a playbook activity. This feature enables associating a demand with an AI system from directly within the demand workflow.
- AI-assisted demand skills: Using the AI skills, demand users and demand managers can expand or condense text content in text fields, summarize the demand, and identify the similar demand records.