---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Planning item reorder errors in Portfolio Planning

# Planning item reorder errors in Portfolio Planning {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review the scenarios when the reordering of items can fail in the List view of
Prioritization in Portfolio Planning Workspace.
To update the rank of the planning items in the work pipeline of your portfolio plan, you can reorder the items from the List view of the Prioritization page. While doing so, the reorder can fail due to an error in the ranking
configuration. Following are the scenarios where reordering of planning items can fail:  

Scenario 1: Global ranking plugin is not active

:   Check if the Global Ranking Application plugin (com.snc.sdlc.ranking) is active in your ServiceNow instance. If not, contact your admin to activate it.

Scenario 2: Planning item doesn't have a rank configuration

:   Check if all the planning items that you are reordering have a rank configuration. If not, contact your admin to update rank configuration for these planning item types.

Scenario 3: Target row doesn't have a global rank

:   Check if the planning item before or after your target position to reorder has a global rank. If not, contact your system admin to generate a global rank for them.

**Related tasks**   

* [Rank planning items](https://www.servicenow.com/docs/b1cwjURqkJX8eK5vAo0MhA "Rank the planning items that are added to the pipeline of your portfolio plan and decide on their priority so that you can start planning your portfolio roadmap.")