---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Associate a feedback or product idea with a non-planning item

# Associate feedback or product idea with non-planning item {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Link a feedback record or product idea record with a non-planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making
decisions.

## Before you begin

Ensure to [Configure non-planning items for feedback or ideas](https://www.servicenow.com/docs/Rt~pnEUU8rdgUOMYL_qfVg "Configure non-planning items to link your feedback or product idea records to navigate quickly between related items.").

Role required: pf_user

## About this task

You can associate single or multiple feedback records or product idea records with one or multiple non-planning items at a time. Non-planning items could be an incident, scrum task, agile story or item from any global or
scoped application such as agile development, PPM standard or safe application.

## Procedure

1. Navigate to WorkspacesStrategic Planning Workspace.
2. Select Feedback.
3. From the feedback list, select one or multiple feedback records that you want to associate with the non-planning item.  
   You can follow similar steps for the product idea. From the product idea list, select one or multiple ideas that you want to associate with the non-planning item and follow steps from 2 through 4.
4. From the link product idea list, select the non-planning item.  

   The non-planning item is displayed in the link product idea list only if the item is configured. For example, if you have configured an incident, you can see the Link incident option in
   the list.
5. From the non-planning item list, select one or multiple records and select Confirm.  
   You can now track your feedback or product idea with Related items Tab.
{#associate-feedback-with-non-planning-item__steps_oj5_1tj_bzb}

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