---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Feedback form

# Feedback form {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in Feedback.
Note:  
Operational Sustainability Workspace and Strategic Planning users can't view the fields that aren't added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields. For information on how to configure the form layout, see [Configuring the form layout](https://www.servicenow.com/docs/access?context=configure-form-layout&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
{#feedback-form__table_xnn_4lp_5xb__entry__2}

| Field | Description |
|-|-|
| Name | A brief description of the feedback. |
| Description | Detailed description of the feedback. |
| Product idea count | Number of product ideas associated with the feedback. |
| State | Current state of the feedback. The available options are: * Submitted * Need more information * Under review * In backlog * Planned * In development * Completed * Unlikely to implement * Duplicate * Already exists {#feedback-form__ul_bvn_dfr_dyb} |
| Assigned to | User who is assigned to the feedback. |
| Source | Source of the feedback. The available options are: * Chat * Customer meeting * Email * Social media * Idea portal {#feedback-form__ul_ahh_znp_5xb} |
| Type | Type of the feedback. The available options are: * Issue * Enhancement request * Insight {#feedback-form__ul_ln1_tnp_5xb} |
| Product | Product associated with the feedback. |
| Customer | The customer who submitted the feedback. |
| Sentiment | Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral. |
| Created by | User who created the feedback record. |
| Business application | Business application that this feedback is related to. |
[Table 1. Details tab of the Feedback form]

{#feedback-form__table_xnn_4lp_5xb}  
The following is the list of related tabs:

* Product ideas tab: Displays all the ideas that are linked with the feedback record. For more information, see [Associate feedback with a product idea](https://www.servicenow.com/docs/g7tJqEkRYnOENVSfrxjQ8Q "Link a feedback record with one or multiple product ideas that can be planned, prioritized, and executed.").
* Planning items tab: Displays all the planning items that are linked with the feedback record. For more information, see [Associate a feedback or product idea with a planning item](https://www.servicenow.com/docs/YWzTF8~Ay7oP9Jgb3_xKiw "Link a feedback or product idea record with a planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.").
* Related items tab: Displays all the non-planning items that are linked with the feedback record. This tab is only available if the non-planning items are linked. For more information, see [Associate feedback or product idea with non-planning item](https://www.servicenow.com/docs/c6ghRjMFuzmZ5kpyCf6q5Q "Link a feedback record or product idea record with a non-planning item. By doing this association, you can address customer concerns promptly in a central location and ensure that every input is considered when making decisions.").
{#feedback-form__ul_qgk_wng_dzb}
**Related tasks**   

* [Create Feedback in Strategic Planning](https://www.servicenow.com/docs/87YPjx2KCc2wAI2FH5q9Cw "Create feedback using the Feedback application and make informed decisions on your product.")