---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Enable Virtual Agent for PPM

# Enable Virtual Agent for PPM {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable Virtual Agent for PPM to start chatting with the Virtual Agent.

## Before you begin

Role required: admin, virtual_agent_admin

The base system provides predefined Virtual Agent topics (chatbot conversations). To customize a topic,
duplicate it and then edit it. See [Virtual Agent
Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=zurich&pubname=zurich-conversational-interfaces&ft:locale=en-US)

## Procedure

1. Navigate to AllCollaboration \> Virtual Agent \> Designer \> Topics.
2. Select the PPM Virtual Agent card to open it.
   * To use the provided topic with no changes, select Publish.
   * To duplicate the topic so you can customize it, select Duplicate. Enter a name for the duplicate topic and select Save.
   {#setup-ppm-va__choices_mh5_st4_4mb}
**Related concepts**   

* [PPM Virtual Agent conversation flows](https://www.servicenow.com/docs/LcC_esG_ZwjuBEo_dxVagQ "Virtual Agent for PPM provides several predefined topic conversations to enable project managers to gather information on their business-related tasks.")
* [Reusable PPM Virtual Agent topic blocks](https://www.servicenow.com/docs/eEWCxMmDZHZHXTefI35fDw "Create and reuse topics blocks to simplify the topic authoring and maintenance process. Topic blocks enable you to reuse standard procedures across conversation topics.")

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