---
sourceDocument: Zurich Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-business-management

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Strategic Portfolio Management

ft:clusterId :

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bundleId :

    - itbm

workflow :

    - Technology


---

# Notifications for project updates in your collaboration tool

# Notifications for project updates in your collaboration tool {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Notifications for project updates in your collaboration tool

This feature enables ServiceNow customers to receive automated project update notifications directly within their Slack channel or Microsoft Teams.
It helps project managers and team members stay informed about project progress, delayed or overdue tasks, milestone closures, and changes to risks, issues, decisions, actions, and change requests (RIDAC).
These timely notifications support informed decision-making on project planning, resource allocation, and finance management while enhancing team collaboration.
Show full answer Show less  

## Daily Notification on Project Status

A consolidated project status notification is sent daily at 8:00 AM to the project's collaboration channel. It includes:

* **Project overview:** Direct URL to the project in ServiceNow, project name, planned start and end dates, current state (e.g., Work in Progress), status (e.g., Green), and percentage completion.
* **Project tasks due today:** Up to five tasks with a planned end date of today that are in Work in Progress, sorted alphabetically.
* **Overdue tasks:** Up to five tasks with planned start dates before today that are not in Work in Progress or Closed, sorted by earliest start date.
* **Delayed tasks:** Up to five tasks with planned start dates before today still in Work in Progress, sorted by earliest planned end date.
* **Tasks due within seven days:** Up to five tasks with planned end dates within the next seven days, sorted by due date. Closed tasks are excluded.
* **High priority risks, issues, and action items, milestones, and key milestone tasks.**

## Additional Project Update Notifications

* Cost estimate at completion (EAC) exceeding planned project cost.
* Planned end date delayed beyond the approved end date.
* Project start date missed.
* Project incomplete by planned end date.
* Change of project manager, including automatic updates to channel membership.
* Status changes to the project.

## RIDAC Notifications

Notifications are sent when new or updated RIDAC records meet specific criteria:

* **Risks:** New risks with High or Absolute priority, or updates to state or risk status.
* **Issues, Decisions, Actions, Change requests:** New records with Critical or High priority, or priority upgrades to these levels.

Each notification includes a direct URL to the relevant project or RIDAC record for quick access.

## Practical Use for ServiceNow Customers

By leveraging these notifications, project managers can quickly identify and address delays, risks, and critical issues, ensuring better project control. Team members stay aligned with project updates to effectively collaborate and meet deadlines. Configuration of notification preferences is available through system administrators to tailor alerts as needed.  
Receive updates related to your project on your Slack channel or Microsoft team. Analyze
the delayed and overdue tasks, follow closure of milestones, and monitor changes to risk, issue,
decision, action, and change request (RIDAC) items of your project.  
Using the automatic project status updates on the project collaboration channel or team, project managers can take informed decisions about project planning, resource management, finance allocation. The team members can understand updates made to the project and actively collaborate on any delayed or overdue tasks.  
Note:  
Project managers can reach out to their system administrators to configure the application settings for these notifications according to their preferences.

## Daily notification on project status {#status-updates-from-collab-channel__section_mfk_53v_kmb}

A notification with the consolidated project status is sent to the project's channel daily at 8:00 AM which consists of the following information.

Project overview
:
    * A direct URL of the project. Selecting this URL opens the project in your ServiceNow instance.
    * Name of the project.
    * Planned start and end dates of the project.
    * State of the project, for example, Work in Progress.
    * Status of the project, for example, Green.
    * Percentage of project completion.
    {#status-updates-from-collab-channel__ul_f5d_rcz_kmb}

Project tasks due today

:   List of project tasks that have planned end date marked as today and are in the Work in Progress state. The list displays only five project tasks that are sorted alphabetically by their short description.

Overdue tasks

:   List of project tasks which have a planned start date before today but are not in either the Work in Progress or Closed states. The list displays only five project tasks that are sorted in an ascending order of the
    planned start dates so that you get high visibility into the tasks that are overdue for a longer period.

Delayed tasks

:   List of project tasks which have a planned start date before today and are in the Work in Progress state. The list displays only five project tasks that are sorted in ascending order of the planned end dates so that
    you get high visibility into the tasks that have been delayed for a longer period.

Project tasks due within seven days
:
    List of five of the following project tasks that have a planned end date within seven days from today. All these tasks are displayed in ascending order of their due dates so that you get high visibility into the tasks that are due soon.  
    Note:  
    Tasks that in Closed state are not displayed in the list.

    * High priority risks, issues, and action items
    * Milestone or key milestone tasks
    {#status-updates-from-collab-channel__ul_wnd_wzy_kmb}

Other updates
:
    Notifications are sent to the project channel for the following scenarios.

    * Cost estimate at completion (EAC) exceeds the planned cost of the project
    * Planned end date is later than the approved end date
    * Project did not start on the planned start date
    * Project is not complete by the planned end date
    {#status-updates-from-collab-channel__ul_b3x_zpz_kmb}

## Notification regarding change of project manager {#status-updates-from-collab-channel__section_hdz_53v_kmb}

When there is a change in the manager of your project, an update is made to the Project manager field of the project record.

* A notification including the project URL is sent to your project channel on this update.
* New project manager is added as a member of the channel.
* If no project tasks are assigned to the old project manager, this user is removed as a member of the channel.
{#status-updates-from-collab-channel__ul_xn2_vtz_kmb}

## Notification for other updates to the project {#status-updates-from-collab-channel__section_nz5_v3v_kmb}

Project's status

:   When an update is made to the Status field of the project, a notification including the project URL is sent to your project channel.

RIDAC records
:
    You receive notifications in your project channel when a new RIDAC record is added to or an existing RIDAC record is updated in the project for the following scenarios. With every notification, you receive a direct URL to the corresponding record.

    * Risk
      * New risk is created with the priority field set to High or Absolute
      * Updates are made to the State or Risk status fields for an existing risk
      {#status-updates-from-collab-channel__ul_myg_mkv_kmb}
    * Issue, Decision, Action, and Change request
      * New record is created with the priority field set to 1-Critical or 2-High
      * Priority of an existing record is updated to 1-Critical or 2-High
      {#status-updates-from-collab-channel__ul_k11_5kv_kmb}
    {#status-updates-from-collab-channel__ul_dk1_kkv_kmb}

Milestones

:   Whenever a key milestone is closed, you are notified about the closure and the user who closed it, with a direct URL to the milestone task.

**Related concepts**   

* [PPM Collaboration application overview](https://www.servicenow.com/docs/JOFUrCXpAYa5~yHBTzbxHQ "Collaborate with your project team on a common enterprise messaging platform such as Slack or Microsoft Teams using the PPM Collaboration application. Facilitate active and timely communication about the project among the project's team members, be involved in critical discussions on your project, and receive real-time updates on the project's status.")