Exploring Next Experience for Demand Management
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Summary of Exploring Next Experience for Demand Management
Next Experience for Demand Management provides a centralized workspace that streamlines the entire demand life cycle from creation and evaluation to prioritization and completion. It consolidates all demand-related activities—intake, qualification, task management, and financial planning—into a single interface, eliminating the need to navigate multiple modules. This workspace allows you to define scope, assess capacity, estimate effort, and evaluate both financial and strategic impacts within a consistent, guided process using playbooks.
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Users and Their Roles
- Business users: Create demands via the Service Catalog or Idea Portal.
- Demand users: Create and add details to demands but cannot edit after submission.
- Demand managers: Manage, prioritize, assign tasks, and progress demands through their life cycle stages.
- Business stakeholders: Score and review demands prior to approval.
- Demand approvers: Approve demands for conversion into work items.
Key Features
- Consistent intake and evaluation: Structured workflows guide demands through defined stages.
- Centralized visibility: Single interface to access all demand details including business cases, capacity, and financial data.
- Demand dashboard: Provides at-a-glance insights on demand volume, financials, and data quality with drill-down capability.
- Playbook-guided life cycle: Prescriptive stages and activities ensure process consistency and allow custom organizational processes.
- Consolidated prioritization data: Unified view of demand details, capacity, risk assessments, and financial summaries to compare and prioritize demands.
- Financial management: Manage cost plans, benefit plans, and budgets directly within the demand record, with flexible filtering and personalization options.
- AI integration: Use AI playbook activities to associate AI systems to demands and leverage AI skills to summarize, expand, condense text, and identify similar demands.
Benefits
- Ensures a consistent and structured demand intake and evaluation process.
- Improves efficiency by reducing the need to navigate multiple modules.
- Enables demand managers to gain comprehensive visibility and insights for better decision-making.
- Supports effective prioritization based on complete and consolidated data.
- Facilitates financial oversight and planning within the demand workflow.
- Enhances productivity through AI capabilities embedded in demand management processes.
Next Steps
ServiceNow customers can explore further by configuring and using this workspace, managing financials for demands, and collaborating on documentation within the Next Experience for Demand Management environment.
Next Experience for Demand Management enables you to create, evaluate, and prioritize demands, throughout the demand life cycle.
Next Experience for Demand Management overview
Next Experience for Demand Management is a centralized workspace experience that streamlines how your organizations can capture, evaluate, and progress demands through their life cycle. It brings together all demand‑related activities such as intake, qualification, and task management into a single interface. By consolidating access to demands, tasks, resources, financials, and supporting records, the workspace means you don't have to navigate across multiple modules. You can define scope, assess capacity, estimate effort, and evaluate financial and strategic impact. Playbooks guide demands through each stage from intake to completion so your team follows a consistent process.
Next Experience for Demand Management users
| User | Description |
|---|---|
| Business user | Creates a demand using Service Catalog or Idea Portal. |
| Demand user | Creates a demand using Demand Management and adds required details. Cannot edit the demand details once the demand moves to the Submitted state. |
| Demand managers | Manages and prioritizes demands based on the available demand details. They can assign demand tasks to gather more details. Demand managers are also responsible for progressing the demand through the different stages in its life cycle. |
| Business stakeholders | Fills out the assessments for scoring and reviews demands before they are approved. |
| Demand approvers | Approves the demand to be converted into a work item. |
Next Experience for Demand Management benefits
Next Experience for Demand Management provides benefits for demand managers and their users.
- Consistent demand intake and evaluation process: Next Experience for Demand Management enables a structured workflow. Demands progress through defined evaluation stages.
- Centralized visibility into demand information: Next Experience for Demand Management provides a single interface to view all demands and their associated details such as business cases, capacity, and financials. Demand managers can compile a complete picture of a demand without having to cross-reference multiple forms, modules, or applications to compile a complete picture of a demand.
- At-a-glance demand insights: The Demands Dashboard summarizes demand volume, financials, and data quality across three tabs, Overview, Financials, and Data Quality. Demand managers can monitor key metrics and drill into the underlying records without leaving the workspace.
- Playbook-guided demand life-cycle: Playbooks define the sequence of stages and activities that demands must go through such as creation, planning, assessment, and approval. Each stage contains a set of prescribed activities that must be completed before demands transition to the next stage. Using playbooks, your organization can define its own processes.
- Consolidated data for demand prioritization: Next Experience for Demand Management provides demand details, capacity and risk assessment outputs, and financial summaries in a unified view. Demand managers can compare, rank, and prioritize demands based on defined organizational criteria.
- Manage demand financials in one place: Using the Financials tab on the demand record, demand managers can view, plan, and define cost plans, benefit plans, and budgets. Filter by time scope and personalize grid columns without leaving the demand.
- AI system integration through playbook activities: The AI playbook enables associating AI systems to demands through a playbook activity. This feature enables associating a demand with an AI system from directly within the demand workflow.
- AI-assisted demand skills: Using the AI skills, demand users and demand managers can expand or condense text content in text fields, summarize the demand, and identify the similar demand records.