Test Board in Test Management 2.0

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Test Board in Test Management 2.0

    Test Board in Test Management 2.0 provides ServiceNow customers with a centralized interface to efficiently manage and monitor test plans. It aggregates all test plans as intuitive cards, displaying essential details such as start and end dates, test pass/fail rates, blocked tests, and remaining days for completion. This unified view streamlines tracking, management, and completion of test plans to save time and enhance oversight.

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    Key Features

    • Test Plan Aggregation and Filtering: View all test plans in one place and search for specific plans using filters like name, duration, or owner.
    • Planning Tab and Work Item Hierarchy: Structure test plans by breaking them into test cycles and further into test execution suites, all displayed in an expandable hierarchy. Modify attributes such as start/end dates directly within the hierarchy for faster updates.
    • Gantt Chart Visualization: Visually track test plan timelines and their nested tasks. Adjust durations interactively by dragging task bars to reflect schedule changes.
    • Custom Columns: Define custom columns in the planning view to highlight key metrics relevant to your testing needs, such as percentage completion of test plans.
    • Single Interface Management: Add or modify test cycles and execution suites without switching between multiple forms or interfaces, improving efficiency.

    Practical Outcomes for ServiceNow Customers

    • Centralized visibility into the status and progress of all test plans, enabling informed decision-making.
    • Improved scheduling and organization of testing efforts through hierarchical structuring and timeline visualization.
    • Faster updates and modifications to test plans by editing attributes directly in the hierarchy or via the Gantt chart.
    • Customizable views that allow teams to focus on the most relevant data for their testing goals.
    • Streamlined management of test cycles and execution suites to reduce administrative overhead and accelerate testing workflows.

    Next Steps

    To fully leverage Test Board capabilities, customers can proceed with related tasks such as creating tests, test sets, and test execution suites, and running test assignments within Test Management 2.0. This integrated approach ensures comprehensive test coverage and efficient execution aligned with product or feature testing strategies.

    Test Board gives you a comprehensive view of your test plans and enables you to manage test plans more efficiently.

    In Test Board, you can:
    • Aggregate all your test plans and view them as cards at a single location. Each card displays key details of your test plan. These details include the start and end date, percentage of tests that have passed, and percentage of tests that have failed. They also include the percentage of tests that have been blocked, and number of days left for completion.
    • Search for specific test plans by defining filter conditions such as name, duration, or owner.
    • Track, manage, and complete your test plans from a single interface, which saves you time and effort.
      1. Define how a product or feature must be tested by creating a test plan.
      2. Structure your test plan in the Planning tab. Break down your test plan into test cycles to plan and schedule the phases of testing effort. Further break down your test cycles into test execution sets, schedule the tests, and assign users to run those tests.
      3. Monitor the progress and completion of your test plans.

    Planning tasks

    You can structure a test plan in the Test Board Planning tab, which provides the following capabilities:

    Test plan work item hierarchy

    The Test plan work item hierarchy presents a wide variety of test plan information in expandable rows. It provides a quick overview of the test plan, with test cycles and test execution suites nested within the test plan.

    In addition, you can:

    • Modify the attributes (such as start and end time) of the test plan, test cycles, and test execution suites. This approach is quicker than opening each form and modifying the field values one by one.
    • Add or delete test cycles and test execution suites, adjust their start and end dates, and then assess the overall progress of the test plan.
    • Configure the columns displayed in the Test plan work item hierarchy.
    Gantt chart
    The Gantt chart provides a visual representation of the timeline of the test plan and its child tasks using a blue task bar. The length of the task bar pertaining to the test plan increases and decreases depending on the adjustments you make to the duration of its child tasks. You can also manually increase or decrease the duration by dragging the edge of the task bar to the required location.