Installing MID-less Agent Client Collector

Installing MID-less Agent Client Collector enables you to send data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.

Before using MID-less Agent Client Collector, do the following:

1. Ensure that your ServiceNow instance has migrated from an F5 load balancer to Application Delivery Controller, version 2 (ADCv2) and has mTLS support.
   1. Enter the following command in your terminal: curl -v https://<instance>.service-now.com/stats.do 2>&1 | grep "< Server".
      • If the system returns snow_adc, the instance is on ADCv2/ADCv3.
      • If the system doesn't return snow_adc, the instance isn’t on ADCv2/ADCv3. To migrate the instance to ADCv2/ADCv3, contact Customer Support.
   2. Navigate to <instance_url>/adcv2/supports_tls

      If the URL returns a value of true, mTLS is supported.

2. Install the ITOM Cloud Services Core (sn_itom_cloud_svc) scoped app plugin.

   If you’re using Agent Client Collector for Visibility - Content, install the Agent Client Collector for Visibility - Content (sn_acc_vis_content) plugin.

3. Configure an agent registration key on the instance. For details, see Configure an agent registration key.

   If registration fails between the agent and the instance, the registration key is cleared from the acc.yml configuration file.

• Install MID-less Agent Client Collector using a single-line command in a Windows environment
  Install MID-less Agent Client Collector on a Windows machine to enable sending data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.
• Install MID-less Agent Client Collector manually in a Linux environment
  Install MID-less Agent Client Collector manually on a Linux machine to enable sending data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.
• Install MID-less Agent Client Collector using a single-line command in a Linux environment
  Install MID-less Agent Client Collector on a Linux machine to enable sending data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.
• Install MID-less Agent Client Collector manually in a macOS environment
  Install MID-less Agent Client Collector manually on a macOS machine to enable sending data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.
• Install MID-less Agent Client Collector using a single-line command in a macOS environment
  Install MID-less Agent Client Collector on a macOS machine to enable sending data from the agent to the instance through the cloud. Sending information through the cloud allows the MID Server to be used for more persistent resources.