Domain separation and Agent Client Collector

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Domain separation and Agent Client Collector

    Domain separation is supported in Agent Client Collector (ACC) and enables organizations to logically separate data, processes, and administrative tasks into distinct domains. This separation controls access by defining which users can view and interact with data within each domain. ACC ties agents and their configurations to specific domains to ensure operational isolation, creating a secure and organized environment for managing multiple departments, business units, or geographic regions.

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    Key Features

    • Data Isolation: Data collected by ACC is restricted to the assigned domain, ensuring only domain users can access it.
    • Access Control: Domains enable enforcement of strict access policies so that only authorized users and teams can view or manage relevant data.
    • Operational Segregation: Agents and configurations are domain-specific, preventing cross-domain interference and data leakage.

    Practical Use Cases

    • Multi-department Collaboration: Different departments (e.g., IT and Finance) can independently monitor their systems without data overlap, enabling focused issue detection and resolution.
    • Regulatory Compliance: Domain separation supports compliance with regulations such as GDPR and SOX by restricting sensitive data access to authorized personnel only.
    • Incident Management and Troubleshooting: Departments can work independently on their respective systems to resolve issues faster while maintaining data confidentiality.

    Key Outcomes for ServiceNow Customers

    Implementing domain separation with ACC helps ServiceNow customers protect sensitive information, improve operational efficiency, and maintain compliance requirements by securely segregating data and administrative control across organizational domains. This results in enhanced security, clear access boundaries, and better collaboration among distinct business units.

    Domain separation is supported for Agent Client Collector (ACC). Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

    How domain separation works in Agent Client Collector

    Domain separation in ACC allows the isolation of data collected by the Agent Client Collector to a particular domain. As a result, only users within that domain can access and view this data. Similarly, agents and their associated configurations are tied to specific domains, ensuring that operations within one domain do not affect or leak into others. This creates a more organized and secure environment for managing multiple groups, business units, or regions.
    • Data Security and Privacy: Restricting data access based on domains reduces the risk of unauthorized access and cross-domain data leakage, ensuring that sensitive information stays within its designated domain.
    • Access Control: By isolating domains, organizations can enforce strict access controls, allowing only designated users or teams to view or interact with the data relevant to their domain.

    Use cases for domain separation in Agent Client Collector

    • Multi-department collaboration with data isolation: IT and Finance departments can independently monitor their respective systems without data overlap. For example, if there’s an issue with a server in the payment processing system, Finance can run specific checks in their domain without interference from IT.
    • Regulatory compliance: Domain separation helps comply with regulations like GDPR or SOX by ensuring that only authorized personnel can access sensitive data. For instance, the Compliance department can monitor regulatory checks while being restricted from accessing IT infrastructure data.
    • Incident management and troubleshooting: IT can troubleshoot network issues, while Finance monitors transaction systems. Domain separation allows both departments to work independently, ensuring faster resolution and preventing data exposure.