Monitoring Technology Dashboard for AWS

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for AWS

    The AWS Monitoring Technology Dashboard enables ServiceNow customers to monitor the health and performance of their AWS infrastructure effectively. It highlights the top five configuration items (CIs) and servers with the highest metric values over the past six hours and displays the 50 most recent active alerts. This insight helps you quickly identify critical issues and performance bottlenecks within your AWS environment.

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    Access the dashboard by navigating to All > AIOps Dashboards > Monitoring Technology Dashboards and selecting AWS Monitoring.

    Prerequisites and Setup

    • Create an AWS credential and set up a Discovery schedule using that credential to enable data collection.
    • Work within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure the agentclientcollectoradmin and dashboardadmin roles are assigned to your user.
    • Enable Metric Intelligence on the MID Server to activate metric-to-CI mapping.
    • Activate AWS-specific metric policies: AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics.
    • Ensure the clotho plugin version 1.19.0.10 or higher is enabled; follow upgrade procedures if migrating from older versions.

    Dashboard Tabs and Functionality

    The dashboard includes multiple tabs, each focused on specific AWS services and resource types:

    • EC2: Metric data for virtual machines.
    • EC2 Alerts: Active alerts for EC2 instances.
    • EBS: Metrics from storage volumes.
    • S3: Metrics from cloud object storage.
    • RDS: Metrics from cloud databases.
    • ELB: Metrics from load balancers.
    • DynamoDB: Metrics from cloud databases.
    • ECS Cluster and ECS Service: Metrics from container services.

    For widgets showing single metrics, you can customize the view by grouping data based on Host name, Class, Operating System, or OS Version. Hovering over data points reveals detailed information in a pop-up window.

    Alert Monitoring and Filters

    The Alerts tab lists the 50 most recent active alerts, helping you identify and remediate problematic behaviors quickly.

    Use the Time range filter to specify the period for displayed metrics, and the Metrics by selected CI filter to focus metrics on particular configuration items.

    Customization

    You can customize the appearance and behavior of widgets on the dashboard, such as adjusting the time range for displayed EC2 metrics. Customized widgets can be incorporated into your own custom dashboards, allowing tailored views that fit your monitoring needs.

    With the AWS Monitoring Technology Dashboard, you can monitor the health and performance of your AWS infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Overview of the dashboard

    The AWS Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your AWS environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select AWS Monitoring.

    Using the Monitoring Technology Dashboard for AWS

    Before using the Monitoring Technology Dashboard for AWS:
    • Create an AWS credential. For details on creating AWS credentials, see Setting up AWS service accounts.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Access setup for AWS service accounts.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the AWS Metrics, AWS EC2 Metrics, and AWS DynamoDB Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The AWS Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. AWS Monitoring Technology Dashboard tabs
    Tab Description
    EC2 Displays the metric data from the EC2 (virtual machines) in the AWS environment.
    EC2 Alerts Displays the active EC2 (virtual machine) alerts in the AWS environment.
    EBS Displays the metric data from the EBS (storage volume) in the AWS environment.
    S3 Displays the metric data from the S3 (cloud object storage) in the AWS environment.
    RDS Displays the metric data from the RDS (cloud database) in the AWS environment.
    ELB Displays the metric data from the ELB (cloud load balancing) in the AWS environment.
    Dynamo DB Displays the metric data from the Dynamo DB (cloud database) in the AWS environment.
    ECS Cluster Displays the metric data from the ECS cluster in the AWS environment.
    ECS Service Displays the metric data from the ECS service in the AWS environment.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts in your environment. Alerts help you to remediate your system by providing the information on problematic behavior.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    Use the Metrics by selected CI filter to select the CIs for which you want to view metrics.

    You can customize the appearance of the individual widgets on the AWS Monitoring Technology Dashboard. For example, you could change the time that the EC2 metrics appear. You can also include the customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.