Monitoring Technology Dashboard for GCP

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for GCP

    The Monitoring Technology Dashboard for GCP enables ServiceNow customers to monitor the health and performance of their Google Cloud Platform (GCP) infrastructure. It highlights the top five configuration items (CIs) and servers with the highest metric readouts over the past six hours and displays the 50 most recent active alerts related to those CIs and servers.

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    Access the dashboard via All > AIOps Dashboards > Monitoring Technology Dashboards and select GCP Monitoring.

    Prerequisites and Setup

    • Create a GCP credential and a corresponding Discovery schedule to collect data from your GCP environment.
    • Work within the Agent Client Collector Monitoring scope in ServiceNow.
    • Ensure the roles agentclientcollectoradmin and dashboardadmin are assigned.
    • Enable Metric Intelligence on the MID Server to support metric-to-CI mapping.
    • Activate the GCP GCE Metrics policy which facilitates metric mapping.
    • Verify that the clotho plugin (version 1.19.0.10 or above) is enabled, and follow upgrade procedures if migrating from earlier releases.

    Dashboard Features

    • GCP Tab: Visualizes graphs for the top 14 performing OS resources such as CPU, Memory, Disk Operations, and Network metrics.
    • Alerts Tab: Displays the 50 most recent active alerts related to URLs in your system, aiding in identifying and addressing system issues.

    Users can customize metric views by grouping metrics by Host name, Class, Operating System, or OS Version using the widget’s More options menu. Hovering over data points reveals detailed information.

    Filters such as Time range and Metrics by selected CI allow focused monitoring for specific periods and configuration items.

    Customization and Usage

    The dashboard’s widgets are customizable, allowing adjustments to timeframes and the inclusion of custom widgets when creating tailored dashboards. This flexibility helps customers adapt the monitoring views to their operational needs.

    For detailed steps on customization, refer to the guidance on customizing the Monitoring Technology Dashboard within your ServiceNow instance.

    With the GCP Monitoring Technology Dashboard, you can monitor the health and performance of your GCP infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Overview of the dashboard

    The GCP Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your GCP environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select GCP Monitoring.

    Using the Monitoring Technology Dashboard for GCP

    Before using the Monitoring Technology Dashboard for GCP:
    • Create a GCP credential and use it to create a Discovery schedule. For details on creating GCP credentials, see Discovery for Google Cloud Platform.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Discovery for Google Cloud Platform.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the GCP GCE Metrics policy is enabled.

      Enabling this policy activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The GCP Monitoring Technology Dashboard contains the tabs listed in the following table.
    Table 1. GCP Monitoring Dashboard tabs
    Tab Description
    GCP Displays graphs of the top 14 performing OS resources, such as CPU, Memory, Disk Operations and Network.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    Use the Metrics by selected CI filter to select the CIs for which you want to view metrics.

    You can customize the appearance of the individual widgets on the GCP Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.