Monitoring Technology Dashboard for HTTP

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for HTTP

    The HTTP Monitoring Technology Dashboard enables ServiceNow customers to monitor the response times of HTTP and HTTPS URLs within their infrastructure. It highlights the top five URLs with the highest metric readouts over the past six hours and displays the 50 most recent active alerts related to those URLs. This dashboard helps identify performance issues and alerts that require attention.

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    To access the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select HTTP.

    Prerequisites and Setup

    • Operate within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agentclientcollectoradmin and dashboardadmin roles are enabled.
    • Enable Metric Intelligence on the MID Server to support metric to CI mapping.
    • Activate the HTTP Entry Points Events and HTTP Entry Points Metrics policies.
    • Use the clotho plugin version 1.19.0.10 or higher. After upgrades, follow the documented procedure to address dashboard filter issues.

    Key Features

    • Metrics Tab: Displays the top five performing metrics for URLs in your system.
    • Alerts Tab: Shows the 50 most recent active alerts linked to URLs, helping you identify and remediate problematic behavior.
    • Widgets allow you to change the grouping of metrics by Host name, Class, Operating System, or OS Version for detailed analysis.
    • Interactive datapoints show detailed information on hover for precise monitoring.
    • Time range filters enable customization of the metric data display period.
    • Dashboard widgets are customizable, allowing changes to data parameters such as response time and time ranges.
    • Customized widgets can be included when creating custom dashboards.

    Benefits for ServiceNow Customers

    This dashboard provides a focused view of HTTP-related performance metrics and alerts, enabling rapid identification of critical URLs that may impact system performance. By leveraging the dashboard’s filtering, grouping, and customization capabilities, customers can tailor monitoring to their specific environment and operational needs, improving incident response and infrastructure reliability.

    With the HTTP Monitoring Technology Dashboard you can monitor the response time of your http and https URLs. By using the dashboard, you can identify the URLs with the highest metric readouts in your system's infrastructure, and view the most recent active alerts on those URLs.

    Overview of the dashboard

    The HTTP Monitoring Technology Dashboard shows the five URLs with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts on those URLs.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select HTTP.

    Using the Monitoring Technology Dashboard for HTTP

    Before using the Monitoring Technology Dashboard for HTTP:
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the HTTP Entry Points Events and HTTP Entry Points Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The Azure Monitoring Technology Dashboard contains the tabs that are listed in the following table.
    Table 1. HTTP Monitoring Technology Dashboard tabs
    Tab Description
    Metrics Displays the top 5 performing metrics that are associated with the URLs in your system.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    You can customize the appearance of the individual widgets on the HTTP Monitoring Technology Dashboard. For example, you could change the data parameters that display for the Response Time metric, like the time range that the response time is displayed. You can also include the customized widgets when you’re creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.