Monitoring Technology Dashboard for Linux

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Linux

    The Linux Monitoring Technology Dashboard in ServiceNow provides a centralized view to monitor the health and performance of your Linux infrastructure. It highlights the top five configuration items (CIs) and servers with the highest resource consumption over the past six hours, along with the 50 most recent active alerts on your Linux servers.

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    You can access the dashboard by navigating to All > AIOps Dashboards > Monitoring Technology Dashboards and selecting Linux Server.

    Prerequisites and Setup

    • Operate within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agentclientcollectoradmin and dashboardadmin roles are enabled for your user.
    • Enable Metric Intelligence on your MID Server to support metric collection.
    • Activate the Linux OS Events and Linux OS Metrics policies to enable metric-to-CI mapping.
    • Use clotho plugin version 1.19.0.10 or later. If upgrading from earlier versions, follow the recommended upgrade procedures to avoid dashboard filter issues.

    Dashboard Features and Usage

    • View detailed metric data by hovering over widgets to see specific points and their details in pop-up windows.
    • Access recent alerts via the Alerts tab, showing the 50 most recent active alerts for your Linux CIs.
    • Apply filters to customize dashboard data display:
      • Time range filter: Define the period for metric data visualization.
      • Metrics by selected CI filter: Focus on specific configuration items.
      • Metrics by selected OS filter: Filter by operating system type.
    • Change metric grouping for single-metric widgets by host name, class, operating system, or OS version for refined analysis.

    Key Metrics Displayed

    The Metrics subtab highlights the top five performing CIs and servers over six hours based on:

    • CPU Utilization
    • System Uptime
    • CPU Usage
    • Load Average
    • Memory and Memory Distribution
    • Processes
    • Network Utilization
    • Swap
    • Disk Usage

    Customization

    You can tailor the dashboard to your needs by adjusting widget appearance, such as changing alert timeframes. Additionally, you can include customized widgets when building your own dashboards to better align with your Linux monitoring requirements.

    With the Linux Monitoring Technology Dashboard, you can monitor the health and performance of your Linux infrastructure. The dashboard enables you to identify the CIs and servers in your system with the highest resource consumption, and also the most recent active alerts.

    Overview of the dashboard

    The Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts on your OS's servers.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Linux Server.

    Using the Monitoring Technology Dashboard for Linux

    Before using the Monitoring Technology Dashboard for Linux:
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Linux OS Events and Linux OS Metrics policies are enabled.

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.

    Point to the relevant widget to view a specific point of data and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts for CIs.

    You can filter the dashboard data according to the following filters:
    Table 1. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.
    Metrics by selected OS filter The OS for which you want metric data to display on the dashboard.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Linux server dashboard

    Linux Server dashboard
    The Metrics subtab displays the top five performing CIs and servers over the past six hours, according to the following metrics.
    • CPU Utilization
    • System Uptime
    • CPU Usage
    • Load Average
    • Memory
    • Memory Distribution
    • Processes
    • Network Utilization
    • Swap
    • Disk Usage

    You can customize the appearance of the individual widgets on the Linux Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.