Monitoring Technology Dashboard for Windows

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for Windows

    The Monitoring Technology Dashboard for Windows allows ServiceNow customers to effectively monitor the health and performance of their Windows infrastructure. It highlights the top five Configuration Items (CIs) and servers with the highest resource consumption over the past six hours and displays the 50 most recent active alerts on Windows OS servers. This dashboard helps quickly identify performance bottlenecks and critical alerts in your Windows environment.

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    Using the Monitoring Technology Dashboard for Windows

    To use the dashboard, navigate within ServiceNow to All > AIOps Dashboards > Monitoring Technology Dashboards and select Windows Server. The interface provides detailed visualizations of metrics and alerts:

    • Hover over widgets to see detailed data points in pop-up windows.
    • Use the Alerts tab to review the latest 50 active alerts associated with your CIs.
    • Apply filters to tailor data views by time range, selected CIs, or operating system.
    • Change grouping of metrics by Host name, Class, Operating System, or OS Version for focused analysis.

    Key Metrics Displayed

    The dashboard’s Metrics subtab focuses on the following performance indicators for the top five CIs and servers in the last six hours:

    • Processor Queue Length
    • CPU Load and CPU Core usage
    • System Uptime
    • RAM Usage and Memory Distribution
    • Network Bandwidth and Network Flow
    • Disk Usage, Disk Read/Write, and Disk Distribution

    Prerequisites and Configuration

    Before accessing the dashboard, ensure the following:

    • You are working within the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Have the agentclientcollectoradmin and dashboardadmin roles enabled.
    • Metric Intelligence is enabled on your MID Server.
    • Windows OS Events and Windows OS Metrics policies are enabled to activate metric-to-CI mapping.
    • The clotho plugin version 1.19.0.10 or above is enabled. If upgrading from earlier versions, follow the prescribed upgrade procedures to resolve filter issues.

    Customization

    You can customize the dashboard by adjusting widget timeframes, adding custom widgets, or creating entirely custom dashboards that include Windows monitoring data. This flexibility allows tailoring the dashboard to meet specific monitoring needs and preferences.

    With the Windows Monitoring Technology Dashboard, you can monitor the health and performance of your Windows infrastructure. The dashboard enables you to identify the CIs and servers in your system with the highest resource consumption, and also the most recent active alerts.

    Overview of the dashboard

    The Monitoring Technology Dashboard for Windows shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts on your OS's servers.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Windows Server.

    Using the Monitoring Technology Dashboard for Windows

    Before using the Monitoring Technology Dashboard for Windows:
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the Windows OS Events and Windows OS Metrics policies are enabled:

      Enabling these policies activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select Windows Server.

    Point to the relevant widget to view a specific point of data and all of its details in a pop-up window. Select the Alerts tab to view the 50 most recent active alerts for CIs.

    You can filter the dashboard data according to the following filters:
    Table 1. Dashboard filters
    Filter name Description
    Time range filter The time range for which you want metric data to display on the dashboard.
    Metrics by selected CI filter The CIs for which you want metric data to display on the dashboard.
    Metrics by selected OS filter The OS for which you want metric data to display on the dashboard.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category that you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Windows server dashboard

    Windows Server dashboard
    The Metrics subtab displays the top five performing CIs and servers over the past six hours, according to the following metrics.
    • Processor Queue Length
    • CPU Load
    • System Uptime
    • CPU Core
    • RAM Usage
    • Network Bandwidth
    • Memory Distribution
    • Network Flow
    • Disk Usage
    • Disk Read/Write
    • Disk Distribution

    You can customize the appearance of the individual widgets on the Windows Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.