Repeat high-volume upgrade for failed agents

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • If high-volume upgrade fails for specific agents, you must clear the problematic agents' history to re-enable upgrade. If the target upgrade version changes, you don't need to clear the agents' history, as the agents upgrade with the next scheduled high-volume upgrade.

    Before you begin

    Roles required: agent_client_collector_admin
    • In a Windows environment: Local SYSTEM account
    • In a Linux environment: sudo rpm/dpkg/systemd-run
    • In a macOS environment: sudo pkg

    Procedure

    1. Navigate to the Agent Client Collectors page All > Agent Client Collector > Agents.
    2. Select an entry for which the Version number is not the highest available version.
    3. Locate the Agent Upgrade Histories tab.
      Agent Upgrade Histories tab
    4. Underneath the check box Check box, hover next to a failed upgrade entry and select the check box that appears.
    5. Select the arrow next to the Actions on selected rows... drop-down and select Delete.

    Result

    The specified agents will be upgraded with the next scheduled high volume upgrade.