Managing the Cloud Workspace asset details

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Managing the Cloud Workspace Asset Details

    This page enables ServiceNow users to view, edit, and manage detailed information about cloud assets within the Cloud Workspace. It provides a centralized, organized interface to access and maintain attributes, health status, relationships, tags, resources, activities, and related services of cloud configuration items (CIs). This comprehensive management helps ensure accurate monitoring, operational efficiency, and informed decision-making regarding cloud assets.

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    Key Features

    • Summary Section: Offers a consolidated view of essential CI metadata, including ownership, operational status, discovery timestamps, and critical attributes for quick assessment.
    • Attributes Section: Displays UI-configured subsections for CI attributes, including Discovery and Operational details, with mandatory fields clearly marked for compliance.
    • Tags Section: Lists cloud tags as key/value pairs sourced from providers like AWS and Google Cloud, supporting ITOM applications such as Tag Governance and enhancing tag-based discovery in Service Mapping.
    • Resources Section: Shows resources linked to the CI, reflecting related lists defined in the Explore CI view for precise resource management.
    • Activity Section: Provides insights into related open incidents, changes, and problems via pie charts and an activity stream, along with a chronological history of CI attribute changes.
    • Relationships Section: Displays counts of total, duplicate, and stale relationships tied to the CI, helping maintain accurate and relevant CI connections.
    • Services and Offerings Section: Highlights associated service instances and offerings categorized by business or technical classifications, facilitating service-oriented asset management.
    • Health Section: Presents aggregated CMDB Health KPIs (Completeness, Correctness, Compliance, Relationships) and attestation status using color-coded pass/fail indicators for quick health assessment.

    Practical Benefits for ServiceNow Customers

    By using this Cloud Workspace asset details page, ServiceNow customers can efficiently manage cloud assets with a single, comprehensive interface. It supports maintaining data accuracy, tracking operational status, and understanding relationships and dependencies. The integration of tags and health metrics enhances visibility and governance over cloud environments, enabling proactive management, compliance, and optimized service delivery.

    This page allows the user to view, edit, and manage a comprehensive set of details of a cloud asset such as its attributes, its health, and its records.

    The cloud asset page is a centralized, highly organized, and comprehensive set of sections with cloud asset details. This page is used to examine and edit cloud asset attributes, relationships, tags, services and offerings, account health and data associated with the cloud asset, resources, activities, and related services.

    The following sections describe the various sections of the cloud asset page.

    Summary

    The Summary section provides a consolidated view of key information for the selected configuration item (CI). This page helps you quickly access metadata, ownership details, operational status, discovery timestamps, and critical attributes required for monitoring and decision-making.

    Attributes

    The Attributes section displays all UI sections configured in the Explore CI view for the CI class. Select Attributes to access the available subsections. By default, the Discovery and Operational subsections align with the corresponding sections in the Explore CI view. The All subsection lists all CI attributes. Mandatory attributes are marked with an asterisk (*) and must have a value.

    Tags

    This section lists tags stored as key/value pairs in the Key Values [cmdb_key_value] table. These cloud tags are typically associated with CIs and resources from providers like AWS and Google Cloud Platform. Cloud tags are used in ITOM applications such as Tag Governance and are key to Tag-based discovery in Service Mapping. They are automatically populated by Discovery and Service Graph Connectors and can be grouped and managed as needed within your organization.

    Resources

    This Resources section displays the resources linked to the CI and corresponds to the Related Lists defined in the Explore CI view.

    Activity

    This section shows related items such as open incidents and the activity stream for the CI on the following tabs:

    Related Items

    Pie charts that by default include Open incidents (Incidents table), Open changes (Change Request table), and Open problems (Problem table), broken down by priority or state.

    CI history

    History of the activities related to the CI, such as value changes in the CI attributes, listed in chronological order.

    Relationships

    This section shows the CI relationships, which include:

    • Total relationships: Total number of relationships for this CI
    • Duplicate relationships: Total number of duplicate relationship for this CI
    • Stale relationships: Total number of stale relationship for this CI

    Services and Offerings

    This section shows cards with counts of the following services and offerings associated with the CI:

    • Service Instance: Any CI related to the Service Instance [cmdb_ci_service_auto] table where Service Classification is Application Service.
    • Business Service Offering: Any Service Instance, which has a relationship to Service_Offering where Service Classification is Business Service.
    • Technology Management Offering: Any Service Instance, which has a relationship to Service_Offering where Service Classification is Technical Service or the CI is related to a Dynamic CI Group, which is part of a Technical Service Offering.
    • Technology Management Service: Parent of a Technology Management Offering.

    Health

    This section shows aggregations from the latest CMDB Health test results for the Completeness, Correctness, Compliance, and Relationship KPIs, and the aggregated state of attestation. Color codes are used to denote pass/fail scores.

    Note:
    For more information on each section, see Manage CI details in CI Form.