--- sourceDocument: Zurich IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Cloud Provisioning and Governance # Cloud Provisioning and Governance {#ariaid-title1} Release version: Zurich Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud Provisioning and Governance The ServiceNow® Cloud Provisioning and Governance (CPG) application offers a unified platform to access cloud resources, deliver cloud services through a catalog, and manage resource usage and lifecycle. It integrates with major public and private cloud providers such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, and VMware. Show full answer Show less As of the Brazil release, CPG is being prepared for future deprecation, meaning it will be hidden and no longer installed on new instances but will still be supported for existing users. The application has evolved into the Cloud Services Catalog application for more streamlined management. CPG is incompatible with the legacy v1 Cloud Management application but compatible starting from the Jakarta release. ## Workflow Migration and Automation Starting with the Zurich release, legacy workflows are deprecated and replaced by flows created in Workflow Studio. If default workflows have not been customized, they are automatically migrated to subflows. Customized default workflows remain active but are not migrated. The following workflows have been migrated to Workflow Studio flows or subflows: * Cloud operation change request * Cloud task processing * Cloud approval workflow * Post-process workflow * Pre-process workflow * Cloud resource operation request * Blueprint request Deprecated workflows include those related to retrieving cloud billing data and workflow launchers. Policy Rule Actions now support Workflow Studio subflows instead of legacy workflows, enhancing automation capabilities. ## Setup and Administration Guided setup is available to help configure Cloud Provisioning and Governance on your ServiceNow instance. It offers a task sequence accessible via **Guided Setup \> ITOM Guided Setup**. Specific Day 1 setup guides exist for Amazon Web Services, Microsoft Azure, and VMware to facilitate initial configuration. Administration and user portals provide dedicated interfaces for managing and consuming cloud services. ## Support and Resources * Access the Now Support Knowledge Base for detailed migration and workflow update articles. * Known Error Portal and ITOM Community forums are available for troubleshooting and peer assistance. * Customer Service and Support can be contacted for direct help. This application enables ServiceNow customers to manage cloud resources efficiently while aligning with evolving automation standards and preparing for the transition to new cloud service catalog capabilities. The ServiceNow® Cloud Provisioning and Governance (CPG) application serves as a unified interface for accessing cloud resources, delivering cloud offerings to a catalog, and overseeing resource usage. This application is transformed as Cloud Services Catalog application, offering refined and streamlined management of usage and life cycle of cloud resources. Important: Starting with the Brazil release, Cloud Provisioning and Governance is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. Cloud Provisioning and Governance is integrated with both private and public cloud providers, such as Amazon Web Services, Microsoft Azure, Google Cloud Platform and VMware. Note: Migration from workflow to subflows: * If the default workflows aren't customized, the flows are migrated to subflows. * If the default workflows are customized, the flows continue to use the existing workflow. {#cloud-management-v2-landing-page__ul_ccn_4td_b2c} The Cloud Provisioning and Governance application is incompatible and cannot be used simultaneously with the legacy v1 Cloud Management application. The Cloud Provisioning and Governance (previously Cloud Management) application is compatible starting with the Jakarta release. ## Workflow migration {#cloud-management-v2-landing-page__section_ejh_mtd_5fc} As the automation experience evolves, legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows only if already in place, but use the new base system flows for all future needs. For more information, see the following articles in the Now Support Knowledge Base: * [How to update Cloud Provision Service Request PAD or Cloud Resource Operation Request PAD \[KB2265927\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2265927) * [How to migrate Cloud Service Catalog to use flow in case any of the Out of Box Workflows has been modified \[KB2262737\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2262737) {#cloud-management-v2-landing-page__ul_qqm_y2c_wfc} All default predefined workflows have been redesigned using Workflow Studio. Policy Rule Actions can now use Workflow Studio subflows instead of legacy workflows. If you have not customized the default workflows, the legacy workflows are migrated to subflows automatically. If you have customized the default workflows, they aren't migrated, and their use cases continue to work with the existing workflows. The following workflows have been migrated to Workflow Studio flows or subflow: * Cloud operation change request * Cloud task processing * Cloud approval workflow * Post-process workflow * Pre-process workflow * Cloud resource operation request * Blueprint request {#cloud-management-v2-landing-page__ul_fjh_mtd_5fc} The following workflows have been deprecated: * Retrieve cloud billing data * Retrieve cloud billing month * Cloud operation step workflow launcher {#cloud-management-v2-landing-page__ul_gjh_mtd_5fc} |-|-|-| | Explore * Zurich * [Domain separation and Cloud Provisioning and Governance](https://www.servicenow.com/docs/cXqCgYJWmNb8boZeSH6j3Q "Domain separation is supported in Cloud Provisioning and Governance. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") {#cloud-management-v2-landing-page__ul_wfb_lrn_lw} | Set up * [Day 1 setup guide for Amazon Web Services on Cloud Provisioning and Governance](https://www.servicenow.com/docs/57203JeVyiMjwgQa31C48w "To set up Cloud Provisioning and Governance for the very first time, you perform the procedures in this \"Day 1\" setup guide. Be sure to perform the procedures in order. After you have performed Day 1 setup, you can perform optional Day 2 setup and configuration procedures as needed and in any order. Detailed instructions for each procedure follow this overview.") * [Day 1 setup guide for Microsoft Azure Cloud on Cloud Provisioning and Governance](https://www.servicenow.com/docs/jgx~EPvDOwr2oAdjLfWzgg "To set up Cloud Provisioning and Governance for the very first time, you perform the procedures in this \"Day 1\" setup guide. Be sure to perform the procedures in order. After you have performed Day 1 setup, you can perform optional Day 2 setup and configuration procedures as needed and in any order. Detailed instructions for each procedure follow this overview.") * [Day 1 setup guide for VMware on Cloud Provisioning and Governance](https://www.servicenow.com/docs/1rlRW82VVXF2tcmwap3pIQ "To set up Cloud Provisioning and Governance for the very first time, you perform the procedures in this \"Day 1\" setup guide. Be sure to perform the procedures in order. After you have performed Day 1 setup, you can perform optional Day 2 setup and configuration procedures as needed and in any order. Detailed instructions for each procedure follow this overview.") {#cloud-management-v2-landing-page__ul_kmj_mrn_lw} | Administer [Cloud Provisioning and Governance administration guide](https://www.servicenow.com/docs/kulJOnpootByPZ53FjZXEg "After you set up the Cloud Provisioning and Governance application on your instance, there are many items that you must configure before your users can request and manage any cloud resources.") | | Use * [Cloud Admin Portal](https://www.servicenow.com/docs/NPBNDCzYwFEMyCRWNfdRRw "The Cloud Admin Portal is a role-based portal. You can manage, design, govern, operate, and analyze all your cloud resources from a unified base.") * [Cloud User Portal](https://www.servicenow.com/docs/dhBgUzDBanvBsrR9iId5aw "The Cloud User Portal gives you immediate access to all day-to-day cloud activities.") {#cloud-management-v2-landing-page__ul_qkh_cpj_dx} | Develop * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#cloud-management-v2-landing-page__ul_zsn_wnv_qx} | Troubleshoot and get help * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Ask or answer questions in the ITOM community](https://community.servicenow.com/community/operations-management) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#cloud-management-v2-landing-page__ul_zyk_3j4_qx} | [ ] {#cloud-management-v2-landing-page__simpletable_g33_wwg_vt} ## Using guided setup to implement Cloud Provisioning and Governance {#cloud-management-v2-landing-page__section_zzz_lgz_12b} Cloud Provisioning and Governance guided setup provides a sequence of tasks that help you configure Cloud Provisioning and Governance on your instance. To open Cloud Provisioning and Governance guided setup, navigate to Guided SetupITOM Guided Setup. For more information about using the guided setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). *[\>]: and then