Cloud User Portal

Release version: Zurich

Updated June 16, 2026

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Summary of Cloud User Portal

The Cloud User Portal provides ServiceNow customers with immediate, centralized access to manage day-to-day cloud activities efficiently. It enables users to monitor quotas, costs, budgets, lifecycle events, stack health, and requests while offering tools to request and track cloud resources, manage incidents, and perform lifecycle operations on stacks and resources.

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Key Features

Dashboard Overview: The home page consolidates essential tasks and quick-look status reports, including launching stacks, managing stacks, viewing activities, and accessing resource details.
Stack and Resource Management: Users can request new stacks from the service catalog, track the status of pending requests, manage existing stacks, and view detailed resource information.
Activity Tracking: The portal displays all activities related to stacks and resources such as stack requests, change requests, incidents, cloud lifecycle events, and SSH key management.
Quota and Budget Monitoring: Visual graphs provide insights into quota consumption for various resource types (VMs, vCPUs, storage, network, stacks) and budget usage. Note that Current Month Spend and Budget widgets are deprecated for non domain-separated instances starting with the Zurich release.
Stack Health Monitoring: Displays the most recent incidents and resource status, color-coded by severity (red for outages, orange for performance issues, grey for requests or questions).
Task Bar Navigation: Quick access to the Overview, Service Catalog, Stacks, Resources, and Activities pages for streamlined management tasks.

What You Can Expect

By using the Cloud User Portal, ServiceNow customers can effectively monitor and control their cloud environments with real-time visibility into resource usage, costs, requests, and incidents. The portal simplifies launching and managing cloud stacks, tracking their lifecycle, and quickly addressing issues through integrated incident management. This enables improved governance, cost control, and operational efficiency for cloud resource management.

The Cloud User Portal gives you immediate access to all day-to-day cloud activities.

Cloud User Portal

Use the Cloud User Portal to perform the following actions:

Monitor your quota, costs, budget, life-cycle events, stack health, and requests.
Request stacks from the service catalog and track requests.
Request life-cycle operations for stacks and resources (for example, stop, start, or deprovision).
Create and track incidents.

Using the 'Overview' page

Cloud User Portal overview screen

Table 1. Tasks on the 'Overview' page
Launch a Stack	Open the service catalog of items that you can request. You request an item and, when your request is approved, the system launches the stack. See Launch a stack.
Manage Stacks	View the stacks assigned to you. See Manage a stack.
View Activities	View activities for your stacks and resources. Activities include stack requests, change requests, incidents, cloud events, and SSH keys. See View Activities.
View Resources	Opens the Resource Details page to view details and status of a resource. See Manage a resource.
Pending Requests	When you submit a request for a stack, the Activities page displays the progress and status of the stack request, and a Pending Requests link and count appears. Click the link to view a summary of pending stack requests. See Track a stack request.

Important:

Starting with the Zurich release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.

Table 2. Quick-look status reports on the 'Overview' page
Views	A filter to view and manage your resources as well as the resources assigned to the group you belong to.
Current Month Spend	A chart that shows costs, by category, for your cloud resources.
Budget	A chart displaying an arc based on your consumption of budget allocated to you.
Quota	A graph shows your quota consumption for quota-defined resource types such as VM Count, vCPUs Count, Storage Volume Size, Network Count, and Stack Count. You can view the quota that you have consumed compared to your maximum allocated quota. See Viewing resource quota limits.
Recent Stacks	Ten stacks that you most recently requested. Each entry shows the Name, Catalog item requested, Cloud account used to request the stack, and the order status of the requested stack. Click a Name to view stack details.
Stack Health	Shows the most recent 10 items: Incidents created for provisioned stacks or active stacks with a resource turned off. Also shows the resources which are down. Click an item to view stack details. Color codes for incident type: Red: Outage. Orange: Performance issue or Something is broken. Grey: Question or Request.

Using the task bar

From the task bar, you can perform the following actions:

The task bar on the 'Overview' page


Overview	Return to the home page of the Cloud User Portal.
Catalog	View the Service Catalog of items that you can request to launch stacks. When you select a Service Category (VM, Compute, Network, Storage, and so on), the All Items section lists the items in the selected category. Click Launch to request an item. See Launch a stack.
Stacks	Lists all stacks that are assigned to you. Select a catalog item to view the stacks that the item launches. Click a stack to view details—all resources, resource properties, activities, and life cycle operations. See Manage a stack.
Resources	Lists individual resources of the provisioned stacks that are assigned to you, regardless of who requested the stack. See Manage a resource.
Activities	Stack requests, change requests, cloud life cycle events (if configured), and incidents that are associated with your stacks and resources. SSH keys that you created or that were generated for you. See View Activities.