Support for continuous delivery (configuration management)

  • Release version: Zurich
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Support for continuous delivery (configuration management)

    The Cloud Provisioning and Governance (CPG) application in ServiceNow Zurich release supports integration with continuous delivery solutions, commonly known as configuration management. Ansible is the default supported configuration management provider. This integration enables automated deployment and management of application configurations as part of cloud provisioning workflows.

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    Key Features

    • Application Profile Based Approach: Create application profiles representing entities (e.g., PostgreSQL, Apache) and map them to configuration management providers. When ordering through the Cloud User Portal, users select a profile and see a configuration grid to customize attributes before provisioning.
    • Resource Block Based Approach: Use resource blocks in blueprints to model entities managed by configuration providers (e.g., Apache2 server). Selecting the provider in the order form displays provider-specific configuration options. Configurations can be saved to the CMDB for reuse.
    • Post-Provisioning Actions: Users can invoke Ansible jobs as day-2 operations after VM deployment to apply configuration management tasks post-provisioning.
    • Blueprint Integration: Blueprints can include operations like BootstrapNode, Register Node, and ExecuteConfigPackages to automate configuration management tasks on provisioned virtual resources.

    Practical Steps for Customers

    • Create Credentials: Configure Ansible Tower credentials to enable secure access from CPG to the configuration management provider.
    • Create Provider and Run Discovery: Set up a workload provider type and create the provider instance. Run discovery to identify existing resources managed by the provider.
    • Create Application Profiles: Define profiles based on discovered inventories that map to applications managed via configuration management.
    • Create Blueprints: Build blueprints incorporating configuration management steps to automate deployment and configuration of resources.
    • Provision Resources: Use the Cloud User Portal to provision resources with configuration management applied, tracking progress through stack status indicators.

    Important Notes

    Beginning with the Orlando release, while existing cloud provisioning blueprints continue to work, creating new blueprints is restricted on upgraded instances. Customers should plan accordingly for blueprint management.

    This integration helps ServiceNow customers automate and standardize application configuration during cloud provisioning, improving deployment consistency, reducing manual effort, and enabling day-2 operations for ongoing configuration changes through Ansible jobs.

    The Cloud Provisioning and Governance application supports integration with continuous delivery solutions (also known as configuration management). Ansible is supported as the default config management provider.

    The Cloud Provisioning and Governance application supports configuration management providers in two ways:
    • Application profile based approach: Create an application profile for an entity and in the order catalog form, select that profile to deploy that entity. Each profile has a config installable. You can create multiple application profiles- as an example, one for PostgreSQL and one for Apache. Each profile can be mapped to a configuration management provider. In the Cloud User Portal, based on the profile you select, a configuration grid appears populated with attributes and values for that specific configuration management provider. You can modify any values in the order form and provision the entity.
    • Resource block based approach: Use a resource block, like Apache2, in a blueprint to represent an entity that a configuration management provider manages. The same resource block can be used to support more than one entity of the same kind. As an example, an Apache2 resource block can be used to support multiple Apache2 servers. In the order catalog form, select a provider type and then select a provider. Based on the specific provider, configuration management attributes and values appear. Once you provision the entity, you can save the configuration of the resource block and store it in the CMDB for future use.
    • Post-provisioning actions during catalog deployment: Users can call ansible job as a post-provisioning step in any catalog which deploys a VM. This will be executed as a day-2 operation once the VM installation is completed. For more information on the processes, see https://www.servicenow.com/community/itom-blog/cpg-calling-ansible-job-as-post-provision-step-for-cloud-catalog/ba-p/2271552 and https://www.servicenow.com/community/itom-blog/cpg-calling-ansible-job-as-day2-operation/ba-p/2270969.
    Important:
    Starting with the Orlando release, the cloud provisioning blueprints are available on instances upgraded from a previous release but you cannot create new blueprints. Existing blueprints and catalog items from those blueprints remain unaffected and continue to work.

    What to do

    Step Goal See these topics
    1. Create credentials for Ansible. Enable Cloud Provisioning and Governance to access the configuration provider with the necessary credentials. Configure Ansible Tower user name and password
    2. Create the workload provider type, and then create the provider. Configure Cloud Provisioning and Governance to work with the configuration management provider of your choice. Then run discovery on the provider, using the credentials you provide, to find the resources that the provider already owns. Create a workload provider type and Create an Ansible configuration management provider and run Discovery
    3. Create an application profile with a mapping Create the profile that defines the application that the configuration management provider manages. The profile is based on the discovered inventories in the provider. Create an application profile
    4. Create a blueprint Create a blueprint with BootstrapNode, Register Node, and ExecuteConfigPackages operations on the virtual resource that the configuration provider manages. You can also customize the input parameters on the form to allow the user to select important inputs, like the application profile template, organization, and credential ID.
    5. Provision a resource from the Cloud User Portal

    The resource should provision, with the stack status indicating the BootstrapNode, Register Node, and ExecuteConfigPackages steps.