AWS Storage Gateway File Share pattern-based discovery

  • Release version: Zurich
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of AWS Storage Gateway File Share pattern-based discovery

    The AWS Storage Gateway File Share pattern-based discovery in ServiceNow enables automated identification and mapping of AWS Storage Gateway File Share resources within your cloud environment. This capability helps maintain an accurate and updated CMDB by discovering AWS Storage Gateway File Shares and their relationships, ensuring effective cloud service management and operational visibility.

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    Key Features

    • Pattern Activation: The discovery pattern for AWS Storage Gateway File Share is disabled by default. Starting with Visibility Content version 6.28.0, enabling or disabling patterns is no longer considered a customization and patterns receive continuous updates.
    • Discovery Prerequisites: To avoid duplicate discovery, ensure relevant resources are not listed in the Resource Inclusion List (sacloudinventoryresourcewhitelist) table. AWS discovery prerequisites must be verified before running the pattern.
    • GovCloud Support: Discovery of AWS GovCloud (US) accounts requires configuring the AWS service account with the appropriate datacenter URL.
    • Data Population: The discovery process populates data both in CMDB and non-CMDB tables:
      • Non-CMDB AWS tables store extended inventory data from the "Amazon AWS - Storage Gateway File Share - Extended Inventory (LP)" pattern.
      • CMDB tables such as cmdbawsstoragegatewayfileshare and cmdbcicloudgateway store critical resource details and statuses.
    • CI Relationships: The pattern establishes relationships like "Hosted on" between Cloud Gateway CIs and AWS Datacenter CIs, and references between Storage Gateway File Share and Cloud Gateway CIs.
    • AWS Tag Discovery: Tags associated with discovered resources are collected and stored in the Key Value (cmdbkeyvalue) table, enabling enhanced categorization and filtering.

    Data Captured in CMDB

    • AWS Storage Gateway File Share Table (cmdbawsstoragegatewayfileshare): Captures resource identifiers (ARN), names, file share types (e.g., NFS, SMB), and associated Gateway ARNs.
    • Cloud Gateway Table (cmdbcicloudgateway): Records details such as ARN, name, installation status (default "Installed"), operational status (default "Operational"), and resource type (AWS::StorageGateway::FileShare).

    Practical Benefits for ServiceNow Customers

    By leveraging this pattern-based discovery, ServiceNow customers can automate the identification and mapping of AWS Storage Gateway File Shares, ensuring synchronized and comprehensive CMDB data. This supports improved cloud asset management, operational monitoring, and compliance while reducing manual effort and errors in cloud resource tracking.

    Discovery and Service Mapping Patterns finds AWS services on your cloud environment. Discovering some of these resources may require updating to the latest version of the Discovery and Service Mapping Patterns application from the ServiceNow Store.

    Pattern-based discovery and mapping requirements

    Verify the AWS discovery prerequisites
    For more information, see the prerequisites section in AWS discovery using patterns.
    Remove resources from the Resource Inclusion List table
    Verify that the relevant resource isn't listed in the Resource Inclusion List [sa_cloud_inventory_resource_whitelist] table to avoid duplicate discovery. For more information on removing resources from the Resource Inclusion List, see AWS Resource Inventory discovery with Patterns.
    Enable the relevant pattern
    The pattern for this service is disabled by default. Starting with Visibility Content version 6.28.0, activating or deactivating a pattern won't be considered a customization, and it will continue to receive updates. Patterns that were previously activated or deactivated will reset to the latest predefined version after upgrading while retaining the last active field value. For more information on enabling patterns, see Activate a disabled pattern.
    Configure the Discovery schedule to support GovCloud
    Discovering AWS GovCloud (US) accounts requires using a datacenter URL when setting up an AWS service account. For more information, see Create AWS service accounts.

    Discovery and Service Mapping Patterns application populates data in both CMDB and non-CMDB tables.

    Data stored in non-CMDB tables

    Discovery and Service Mapping Patterns application populates data in the non-CMDB table when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern.

    You can review the non-CMDB AWS tables by navigating to All > Configuration > AWS. You can also search the navigation filter for the specific pattern name.

    Table 1. AWS Storage Gateway - File Share [cmdb_aws_storage_gateway_file_share]
    Field Description
    Object Id [object_id] The Amazon Resource Name (ARN) uniquely identifying the resource.
    Name [name] The name assigned to the resource or file share.
    Configuration Item [configuration_item] References the Cloud Gateway [cmdb_ci_cloud_gateway] table.
    File Share Type [file_share_type] The type of file share provided by the Storage Gateway. For example: NFS or SMB.
    Gateway Arn [gateway_arn] The ARN of the AWS Storage Gateway associated with the resource.

    Data stored in CMDB tables

    Discovery and Service Mapping Patterns application populates data in the CMDB when running the Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern.

    Table 2. Cloud Gateway [cmdb_ci_cloud_gateway]
    Field Description
    Object ID [object_id] The ARN uniquely identifying the resource.
    Name [name] The name assigned to the resource or file share.
    Install Status [install_status] Install status of the resource. Default value is Installed.
    Operational status [operational_status] Operational status of the resource. Default value is Operational.
    Description [short_description] Type of resource. The value is set to AWS::StorageGateway::FileShare.

    CI relationships

    The Amazon AWS - Storage Gateway File Share - Extended Inventory (LP) pattern creates these relationships to support AWS Storage Gateway File Share discovery.

    CI Relationship CI
    Cloud Gateway [cmdb_ci_cloud_gateway] Hosted on::Hosts AWS Datacenter [cmdb_ci_aws_datacenter]
    AWS Storage Gateway - File Share [cmdb_aws_storage_gateway_file_share] References Cloud Gateway [cmdb_ci_cloud_gateway]

    AWS tag discovery

    The pattern collects tags and populates them in the Key Value [cmdb_key_value] table.
    Table 3. Key Value [cmdb_key_value]
    Field Description
    Key [key] Tag name.
    Value [value] Tag value.