Enable Azure change processing

  • Release version: Zurich
  • Updated August 5, 2025
  • 1 minute to read

    • Configure the Azure change processing to collect resource change information from the Microsoft Azure cloud and use it to update the Configuration Management Database (CMDB).

    Before you begin

    • Ensure that the latest version of Discovery and Service Mapping Patterns store app is installed on the ServiceNow AI Platform.
    • Ensure that Microsoft Azure alert-driven discovery isn’t configured on the ServiceNow AI Platform.

    Role required: discovery_admin or sn_cmp.cloud_admin

    About this task

    For information about the resources which are supported by Azure change processing, see Azure change processing.

    Procedure

    1. Navigate to All > Pattern Designer > Configure Azure Change Processing.
    2. Select the accounts which you want to sync Azure change processing for.
      1. Select the accounts from the Service Accounts without ‘pull-based’ change processing list.
      2. Add the selected accounts to the Service Accounts with ‘pull-based’ change processing list.
        Note:
        When you enable Azure change processing for an Azure management group, it is also enabled for all the subscriptions in the management group.
    3. Select OK.