Create a MID Server user

Release version: Zurich

Updated April 28, 2026

1 minute to read

Create a user account with the mid_server role so MID Servers can authenticate and communicate with the ServiceNow instance.

Before you begin

Verify the following:

You're using the Zurich Patch 8 or later version of the ServiceNow AI Platform.
You have installed the ITOM Visibility plugin. For more information, see Install ITOM Visibility using Setup Hub.
You have installed the Now Assist for IT Operations Management plugin. For more information, see Install Now Assist for IT Operations Management.
You're on the Configure IT Operations Management page of the Configuration Console. For more information, see Access the ITOM Configuration Console.

Role required: admin

About this task

MID Servers require a MID Server user account to authenticate with the instance. Assigning the mid_server role allows the MID Server to connect and pass validation checks. ServiceNow monitors MID Server user settings to help prevent validation failures. You can use a dedicated user per MID Server or share a user across multiple MID Servers.

Note:

Using the same logged‑in user across multiple MID Servers can generate issue records when more than one MID Server is Up. Configure a unique logged‑in user per MID Server. See (KB1552863) MID Server Unique Logged In User for more information and remediation steps.

Procedure

Navigate to Configuration Summary > Discovery > Platform foundations.
Expand Platform foundations.
Select MID server user.
Select Create user.
The Create MID server user page displays.

Complete the following fields.


Field	Description
User ID	Enter a user name for the MID Server user. This name is specified in the mid.instance.username parameter of the configuration file that the MID Server installer creates. For details, see MID Server parameters. Note: Avoid using the same MID Server logged in user across multiple MID Servers.
Password	Enter a password for the MID Server user. This password is specified in the mid.instance.password parameter of the configuration file that the MID Server installer creates.

Select Create user.
You're returned to the MID server user page.
Note:
The MID Server user is limited to MID Server setup. To complete Discovery setup through the ITOM Configuration Console, you must have the discovery_admin role.
To complete the setup, select Mark as configured.