---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Discover applications using application fingerprints or ITOM Content Service

# Discover applications using application fingerprints or ITOM Content Service {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Discover applications using suggestions based on ServiceNow
Predictive Intelligence or ServiceNow
ITOM Content Service to create configuration items.

## Before you begin

Role required: discovery_admin

## About this task

Review application suggestions based on application fingerprints or ITOM Content Service and add them to discovery.

* Fingerprint-based discovery uses algorithms to identify running processes and organizes them into groups. These process groups become suggested applications or candidates. You review suggested applications and choose which ones to discover. The list of suggested applications is refreshed every hour. To learn more, see [Discover applications based on fingerprints](https://www.servicenow.com/docs/otAjfvMOgwRoPOd78BhvAA "Discover applications based on suggestions based on ServiceNow Predictive Intelligence. Predictive Intelligence automatically classifies and categorizes the discovered running processes, as application fingerprints, and provides suggestions. ITOM Visibility uses Predictive Intelligence to perform initial analysis of discovered processes and suggest applications that you might want to discover. When using this method, ITOM Visibility automatically creates a Configuration Management Database (CMDB) configuration item (CI) class, a classifier, or a pattern for the new application CI class.").
* ITOM Content Service identifies the products that you're currently using and delivers new product suggestions every week. To learn more, see [ITOM Content Service](https://www.servicenow.com/docs/t2Hn4G8ne8CltCscfZ7odw "ServiceNow ITOM Content Service offers extensive visibility of products in your infrastructure. The classification of processes identified by Predictive Intelligence enables wider discovery and weekly updates of new configuration items in the CMDB. Use the Discovery Admin Workspace to review and manage ITOM Content Service suggestions.").
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## Procedure

1. Navigate to WorkspacesDiscovery Admin WorkspaceContent 360.
2. Select an application suggestion to add to discovery based on either application fingerprints or ITOM Content Service.

   | Suggestion source | Actions |
   | Application fingerprints | 1. Select the AI suggested application fingerprints widget. 2. Select the suggestion under Suggested Group Name. 3. On the Application fingerprints suggestion form that is displayed, verify the information.For information about the form fields, see [Application fingerprint suggestion form](https://www.servicenow.com/docs/OPqrspzMyTsYUcX6iNSfrw "When viewing suggestions based on application fingerprints, verify the information on the Application fingerprints suggestion form."). 4. Determine whether to add the suggestion to discovery. * If the suggestion isn't relevant and you don't want to add it, select Ignore. * If you want to add it, select Add to discovery. {#discover-application-fingerprints-Cservice__ul_jyz_n5l_21c} {#discover-application-fingerprints-Cservice__ol_tfk_s2d_b1c} |
   | ITOM Content Service | 1. Confirm that you've opted in to ITOM Content Service. Note: If the Opt-in option is displayed, you have not yet opted in. For more information, see [Share data on ITOM Content Service](https://www.servicenow.com/docs/Y~IVkkZlgaVA95jVLa1yAA "Control data sharing by opting in or out of ITOM Content Service sharing options using the Discovery Admin Workspace."). 2. Select the Content service suggestions widget. 3. Manually sync with suggestions from your system by selecting Sync candidates. Note: If a message appears about the application scope, select OK to exit the message. Then, change the scope by selecting the application scope icon and selecting Global. 4. In the Sync candidates confirmation window, select Yes. 5. Review the list and select the name of the relevant suggestion to see more detailed information. Note: You can select multiple suggestions to add to discovery at the same time. Select the check box next to each suggestion and then select Activate. 6. Determine whether to add the suggestion to discovery. * If the suggestion isn't relevant and you don't want to add it, return to the list of suggested applications. * If you have made changes to the suggestion but do not want to add it to discovery, select Save. * To add the suggestion to discovery select Activate. {#discover-application-fingerprints-Cservice__ul_qfy_2b1_f1c} {#discover-application-fingerprints-Cservice__ol_p1s_w42_b1c} |
   |-|-|

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*[\>]: and then