Find the cause of a "Probe not found" error

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Verify the correct sys_id of the probe associated with the probe parameter in the payload of the ECC Queue input record.

    Before you begin

    Role required: discovery_admin or admin

    Procedure

    1. Record the sys_id of the probe as it appears in the ECC Queue payload.
      Figure 1. ECC Queue payload sample
      ECC Queue payload sample
    2. Navigate to Discovery Definition > Probes and open the record for the probe you want to inspect.
    3. Right-click in the record's header bar.
    4. Select Copy sys_id from the context menu.
      Follow browser instructions to copy the sys_id if browser security measures restrict this function.
    5. Compare this value with the sys_id of the probe from the payload.
      If the sys_id of the probe record does not match the value in the payload, try to determine the cause of the incorrect value.