---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Application services in Event Management

# Application services in Event Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

An application service is a set of interconnected applications and hosts which are
configured to offer a service to the organization.

For general information on application services, see [Application services](https://www.servicenow.com/docs/access?context=application-services&version=zurich&pubname=zurich-servicenow-platform&ft:locale=en-US).
* **[Manually create an application service in Event Management](https://www.servicenow.com/docs/eRhLZnJF_B12GA3mNF46PA)**   
  You can manually create an application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Convert manual services to application services](https://www.servicenow.com/docs/OCh1KjlxeH75zYWqlI8YLA)**   
  You can convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Convert manual services to application services using API](https://www.servicenow.com/docs/6xUqU5pL2XZHI0JTKy~pAw)**   
  You can use a JavaScript API to convert existing manual services to application services. Event Management can use application services to monitor service performance and identify health issues.
* **[Configuring CIs in a manual service as a manual cluster](https://www.servicenow.com/docs/~Z2u75e5SQ_0Q00O6_Ha0Q)**   
  Configure or modify a CI as a specific CI or a generic CI class in a manual service (that was not discovered automatically) as a manually defined cluster. A manual cluster delivers redundancy capabilities in the cluster and provides continued operations or services of the entire cluster in case of failure of one or more CIs in that cluster.
* **[Create an alert query](https://www.servicenow.com/docs/CdBGlIWywjHO_ELKPlC1uA)**   
  An alert query is a set of alerts that meet specific criteria for a particular service.
* **[Create an application service group](https://www.servicenow.com/docs/CU3D5U5ObRQ3TSkno0LxvA)**   
  Create service groups to combine similar services. Organize services by groups to perform actions simultaneously on multiple services and to control user access to services.
* **[Assign a role to a service group](https://www.servicenow.com/docs/TiVsMrtbWfagyrNYOWRbPQ)**   
  Assign an Event Management role to the application service group to ensure that group members can manage and act on alerts.
* **[Activate and configure Service Mapping for top-down discovery](https://www.servicenow.com/docs/0Eza0bhNWYqdaOgizUgWbg)**   
  A top-down discovery provides a list of CIs and their interrelationships. This information is useful for managing software services and hardware issues that are associated with alerts.
* **[Configure email notifications for service severity changes](https://www.servicenow.com/docs/~OmqGlYzX5uOba55NdbYlA)**   
  Configure an email notification to notify users when there is an application service severity change.