Binding process flow

Learn the process of binding Configuration Items (CIs) to alerts. This includes handling event arrival, binding alerts using available fields when no node is present, and searching the CMDB for matching hosts. It also explains linking alerts to CIs based on host and CI type detection.

CI binding to alerts: Flow diagram

Process of linking CIs to alerts

1. Event Arrival: When an event is received, Event Management checks for node or CI identifiers.
2. Is Node Value Present?
   • Yes: If a node value is provided, Event Management searches the CMDB for a matching host.
   • No: If no node is found, the system attempts to bind the alert using other available details, such as:
     • Alert Type
     • Additional Information
     • CI Identifier
   Note:

   For Kubernetes CIs and other non-host CIs, use an event rule with CI field matching instead of relying only on the Node value. Kubernetes CIs follow the same binding approach as other non-host CIs.
3. Host and CI Type Detection:
   • Both Found: If both a host and CI type are identified, the alert is linked to the corresponding device CI.
   • Host Only Found: If only a host is identified, the system links the alert to an application CI.

Additional Considerations

• Event Processing Notes: The event can include the binding process flow in its Processing Notes field, providing insights into the binding actions.
• Binding to Retired CIs: By default, events do not bind to CIs with a Retired status. To enable binding to these CIs, set the evt_mgmt.ignore_retired_cis_in_binding property to false.
• Specifying CI Statuses for Binding: You can configure the evt_mgmt.install_status_list_to_ignore_in_binding property by specifying CI status numbers to control which CIs are considered for binding. For example:

  Table 1. CI Statuses

  Status Number	Status
  1	Installed
  2	OnOrder
  3	InMaintenance
  4	PendingInstall
  5	PendingRepair
  6	InStock
  7	Retired
  8	Stolen
  100	Absent

Note:

To specify multiple statuses, separate each status number with a comma.