---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure SAP Solution Manager connector

# Configure SAP Solution Manager connector {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Configure the SAP Solution Manager (Solman) connector instance to enable
communication between the SAP Solution Manager and Event Management.

## Before you begin

Role required: admin

Supported versions: Tested on SAP Solution Manager 7.2. Might
also work on other versions.

## About this task

This configuration enables you to update the SAP Solution Manager with the statuses that have been updated by ServiceNow. For general information about the SAP Solution Manager, see [SAP configurations for the SAP Solution Manager connector](https://www.servicenow.com/docs/K5skWkeq63q8T2fe21NYMg "Configure your SAP environment to work with the ServiceNow Event Management platform so you can use the SAP Solution Manager connector.").

## Procedure

1. Navigate to AllEvent ManagementIntegrationsConnector Instances.
2. Click New and create a connector instance.
3. Fill in the fields on the form.  
   {#configure-sapsolman-connector__table_bqf_1m2_sbb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Descriptive name for the SAP Solman connector. |
   | Description | Description for the use of the SAP Solman event collection instance. |
   | Active | Option that activates the connector instance. Select this option only after running a successful test. |
   | Connector definition | The vendor and protocol used to gather events from the external event source. Select SAP Solman. |
   | Host IP | The IP address where SAP Solman is installed. |
   | Credential | Required credentials entered either by selecting them from the results of a search through the search icon ![Search icon]() or by clicking New. or creating them. If you create credentials, save them using a unique and recognizable name, such as <kbd class="ph userinput">SAPSOLMANOPS</kbd>. |
   | Event collection last run time | The last run time value. Automatically updated. |
   | Last event collection status | The last run time status. Automatically updated. |
   | Event collection schedule (seconds) | The frequency in seconds that the system checks for new events from SAP Solman. |
   | Bi-directional | Ensure that you select this option to invoke the bi-directional exchange of values to-and-from the external event source. The Last bi-directional status option appears only when selecting this option. |
   | Last bi-directional status | This field appears only when Bi-directional is selected. This field is automatically populated with the most recent bi-directional status. |
   | Last error message | Last error message. Automatically updated. |
   | Connector Instance Values section | The parameters that are specific to SAP Solman, automatically displayed when saving the form. |
   | MID Servers (MID Server for Connectors section) | MID Server that is up and valid. You can configure several MID Servers so that if the first server is down, the next MID Server is used. If that MID Server is not available, the next is selected, and so on. MID Servers are sorted according to the order in which their details are entered into the MID Server for Connectors section. If no MID Server is specified, an available MID Server that has a matching IP range is used. |
   [Table 1. Connector instance form]

   {#configure-sapsolman-connector__table_bqf_1m2_sbb}
4. Right-click the form header and select Save.  
   The connector instance values are added to the form and the parameters that
   are relevant to the connector appear.
5. In the Connector Instance Values section, specify the default connector instance values.  
   * Client: Default value = <kbd class="ph userinput">001</kbd>
   * Port: Default value = <kbd class="ph userinput">8000</kbd>
   {#configure-sapsolman-connector__ul_yj2_csm_lhb}
6. Right-click the form header and select Save.
7. Click Test Connector to verify the connection between the MID Server and the connector.  
   If the test fails, follow the instructions in the error message and then run another test.  
   Note:  
   Use a network tool such as ping to verify the credentials and the network connectivity from the MID Server to the SAP Solman monitor.
8. After a successful test, select the Active check box and click Update.
* **[SAP configurations for the SAP Solution Manager connector](https://www.servicenow.com/docs/K5skWkeq63q8T2fe21NYMg)**   
  Configure your SAP environment to work with the ServiceNow Event Management platform so you can use the SAP Solution Manager connector.

**Related tasks**   

* [Use the SAP Solution Manager Push connector](https://www.servicenow.com/docs/dAPSKwbdI9zJp0P17zRxhQ "The MID Server web service Event Collector enables you to collect alerts sent from the SAP Solution Manager through event stream notification capabilities. The interface runs both a Push and a Pull interface to interact directly with the SAP Solution Manager.")

*[\>]: and then