Manually create an application service in Event Management

You can manually create an application services. Event Management can use application services to monitor service performance and identify health issues.

Before you begin

Role required: evt_mgmt_admin

About this task

An application services is a set of interconnected applications and hosts which are configured to offer a service to the organization. Application services can be internal, like an organization email system or customer-facing, like an organization website. Use application services to organize, maintain, and monitor services in your organization.

Application services do not support these CI types:

• cmdb_ci_endpoint
• cmdb_ci_translation_rule
• cmdb_ci_config_file
• cmdb_ci_qualifier
• cmdb_ci_application_cluster

Procedure

1. Navigate to All > Event Management > Services > Application Services.
2. Click New.
3. On the form, fill in the fields.

   Table 1. Create a Service form

   Field	Description
   Name	Enter a unique application service name.
   Owned by	Specify an owner who is responsible for this application service in the organization
   Add entry points:
   CI Type	Select the CI type (CI class) for the CI you are adding. Every CI belongs to a CI type which contains a set of attributes configured for this kind of CI, for example, cmdb_ci_appl for applications.
   CI Name	Select the CI from the list of CIs of the selected CI type.

   The CI type list includes only allowed CI types. For example, you cannot add an application cluster.

4. Click Submit.

What to do next

For details on grouping application services, see Group application services.

For details on controlling user access to application services, see Control user access to application services.