---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create incidents

# Create incidents {#ariaid-title1}

* Release version: Zurich
* 
* Updated December 19, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure automation rules to automatically create incidents from alerts that require immediate attention and resolution.

## Before you begin

Verify you have installed the ITOM
AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins.

Ensure you are in the Configure IT Operations Management page.

Role required: evt_mgmt_admin or evt_team_operator

## About this task

Incident creation rules automatically generate incident records from alerts that meet specific criteria. This automation ensures that critical issues are promptly escalated to the appropriate
teams for resolution while reducing manual effort in the incident management process.{#create-incidents__create-incidents-context}

## Procedure

1. Navigate to Configuration SummaryEvent ManagementAlert response.
2. Expand Alert response.
3. Select Create incidents.  
   A list of respond alert automations appears.
4. Select +Create automation.  
   The Respond to alert page opens.
5. Follow the steps in [Create Respond automation](https://www.servicenow.com/docs/gmPfBuIY7v2Sm9e7kGc~ow "Respond to alerts automatically by notifying appropriate stakeholders, escalating them as needed based on severity and type, or other executing response actions. This process ensures that alerts are managed promptly and effectively.").
6. To complete the setup, select Mark as configured.
{#create-incidents__steps_ipn_t1y_1jc}

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