---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Find similar alerts

# Find similar alerts {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can find alerts similar to the alert currently being investigated. Save
troubleshooting time by reviewing similar alerts to see how they were resolved.

## Before you begin

Ensure that the Predictive Intelligence plugin is activated. To activate this plugin, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).

Ensure that the `evt_mgmt.similarity_use_ml` property is set to
<kbd class="ph userinput">true</kbd>.

Role required: evt_mgmt_admin

## About this task

Save time in resolving the current alert by reviewing how similar alerts were resolved. Provide resolution consistency by resolving similar alerts in the same way.

## Procedure

1. Navigate to AllEvent ManagementAll Alerts.
2. In the list of alerts, click the alert record that you want to investigate.
3. In the alert record, click the Similar Alerts tab.  
   Alerts that are similar to the alert that is being investigated are listed.

   By default, up to 10 similar alerts are listed. You can
   modify this value by setting the
   `evt_mgmt.similarity_max_similar_alerts_shown`
   property.
4. If you configured a threshold, in the Related links area, click Show Similarities Details.  
   The Sys ID and confidence level of each similar alert is displayed. The Confidence level is an indication of how the similar alert matches the parameters that you set. As an example, a high confidence percentage value indicates a higher likelihood of similarity of the alerts to the values that you set.

   You can modify the value of the threshold by setting the
   `evt_mgmt.similarity_use_threshold` property.

*[\>]: and then