Install Discovery

  • Release version: Zurich
  • Updated April 22, 2026
  • 1 minute to read

    • Configure Discovery to lay the groundwork for AIOps success by establishing a key foundation for your team.

    Before you begin

    Verify that the ITOM AIOps and ServiceNow Otto for IT Operations Management (ITOM) plugins are installed.

    Ensure you're in the Configure IT Operations Management page.

    Role required: evt_mgmt_admin

    About this task

    Discovery is the source of truth for IT operations, automatically identifying, mapping, and cataloging infrastructure components and relationships to enable faster root cause analysis and reduced operational noise.

    Procedure

    1. Navigate to Configuration Summary > Event Management > Platform foundations.
    2. Expand Platform foundations.
    3. Select Discovery.
    4. Select Configure Discovery.

      If the Discovery plugin is installed, the system takes you to the Assign Discovery Admins page where you can assign users to the discovery admin role (discovery_admin). If the Discovery plugin is not installed, you're directed to the IT Operations Management page where you need to install the ITOM Visibility plugin, which also installs the Discovery plugin automatically.

    5. To complete the setup, select Mark as configured.