---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# View system health alerts on the service map

# Viewing Health Log Analytics system health alerts on the service map {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow
Event Management service map includes a model of the Health Log Analytics core components and the system health alerts that affect them.
Health Log Analytics and the Event Management application form a single service. Viewing the configuration items (CIs) that comprise Health Log Analytics and their relationships helps you visualize the impact of HLA system health issues on the service.  
Figure 1. HLA components on the Event Management service map

Health Log Analytics uses self-health checks to monitor the health of its components. When it discovers a system health issue, a notification triggers an alert. System health alerts display on the affected CIs
on the service map. A colored bar on an affected CI indicates the criticality level of the alert: A red bar signifies a critical alert, an orange bar a major alert, and a yellow bar a minor alert.

For example, the red bar indicates a critical alert on this CI:

![Red critical alert.]()

If the alert impacts the parent object, the parent object has a bar of the same color. For more information, see [View an alert impact on CIs in a service map](https://www.servicenow.com/docs/__I3ZGoGMgTWEqol1~AL3Q "You can view service maps to see active alerts for CIs and the relationship between CIs. By viewing this information, you can better understand the source of alerts and take remediation steps. The service map is available for all application services.").

You can drill down into an alert to view details about the issue and then address it by performing the action proposed in the notification. For more information, see [Health Log Analytics self-health checks, notifications, and proposed actions](https://www.servicenow.com/docs/05f35UPtNqVtIlXi28FFxQ "Health Log Analytics provides self-health checks, notifications, and proposed problem-solving steps.").  
{#hla-system-health-service-map__table_ryf_rjj_zsb__entry__2}

| Component | What is monitored |
|-|-|
| Health Log Analytics core | * Elasticsearch * Metric Base * HLA AI Engine {#hla-system-health-service-map__ul_vzl_3gj_zsb} |
| Health Log Analytics | * Data inputs * Log sources {#hla-system-health-service-map__ul_dsr_lgj_zsb} Note: New data inputs and log sources are automatically added to the service map. |
| Log ingestion process | All elements that affect the log ingestion process. |
[Table 1. Monitored components]

{#hla-system-health-service-map__table_ryf_rjj_zsb}
**Related tasks**   

* [Identify Health Log Analytics system health issues on the service map](https://www.servicenow.com/docs/ixwEBuGb6b6jfUrCW631Gw "View Health Log Analytics (HLA) system health issues on the ServiceNow Event Management service map.")