---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM AIOps considerations for CSDM framework

# ITOM
AIOps considerations for CSDM framework {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITOM
AIOps aligns with CSDM framework to ensure standardized data management and optimize IT operations.

Key considerations for implementing ITOM AIOps for CSDM framework include the following.

Identifying necessary Configuration Items (CIs) for optimal Event Management benefits
:   Event Management utilizes Configuration Items (CIs) monitored by the operations team to correlate alerts with the appropriate CI and assess their impact on the monitored service.

Defining Technical Services within Event Management
:   Dynamic CI Group services, formerly known as Technical Services, leverage the CMDB CI Group capability to query the CMDB, enabling efficient grouping of Configuration Items (CIs) for various operational purposes.

Recognizing common use cases for the Dynamic CI Group service
:   In Event Management (EM), the Dynamic CI Group service functions as a logical grouping mechanism for Configuration Items (CIs). It offers technology or service owners insight into the health status of the grouped
    entities.