ITOM Optimization

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The IT Operations Management (ITOM) Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.

    Features of ITOM Optimization

    ITOM Optimization features provide an integrated, service-centric approach that maximizes business service quality, drives efficient processes, and promotes strong governance.

    Cloud Provisioning and Governance

    The ServiceNow® Cloud Provisioning and Governance (CPG) application serves as a unified interface for accessing cloud resources, delivering cloud offerings to a catalog, and overseeing resource usage. This application is transformed as Cloud Services Catalog application, offering refined and streamlined management of usage and life cycle of cloud resources.

    ITOM Optimization licensing

    The ServiceNow AI Platform® uses a licensing method where your organization is billed for using ITOM Optimization applications. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see ITOM/OT SU Licensing and subscriptions.

    Using guided setup to implement IT Operations Management applications

    The IT Operations Management guided setup application provides a sequence of tasks that help you configure IT Operations Management applications on your ServiceNow instance. To open IT Operations Management guided setup, navigate to Guided Setup > ITOM Guided Setup. For more information about using the guided setup interface, see Using guided setup.

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