---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Dell Remote Assistant Card

# Dell Remote Assistant Card discovery {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Dell™ Remote Assistant Card (DRAC) and Integrated Remote Assistance Card (iDRAC) provide users with tools and functionality to monitor, troubleshoot, and repair servers. You can generate DNS URLs to access
out-of-band devices when security prevents access from IP addresses.
To identify the DRAC, Discovery uses the SNMP -- DRAC probe. This probe uses SNMPv1 and
SMNPv2c. Out-of-band devices have a dedicated management channel for device maintenance. System
administrators can remotely monitor and manage devices with the dedicated management channel,
including hardware sensor monitoring, access to local media drives, or adjusting BIOS settings.
DNS URLs can be generated for out-of-band devices to access the out-of-band device page when the
SSL certificate forbids navigating through the IP address.

## Prerequisites {#c_DRACDiscovery__section_vw5_ltk_43c}

Create SNMP credentials
:   SNMP credentials are required to discover DRAC devices. For more information, see [SNMP credentials](https://www.servicenow.com/docs/access?context=c_SNMPCredentials&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).

Run network discovery
:   For information on configuring and running network discovery to discover DRAC devices, see [Run network Discovery](https://www.servicenow.com/docs/qVu4SroLebtgeLO7yzcmQg#t_RunNetworkDiscovery "Configure network Discovery from a Discovery schedule.").

## Data collected {#c_DRACDiscovery__section_yst_yy1_bcb}

{#c_DRACDiscovery__table_asr_wst_cr__entry__4}

| Label | Table | Name | Command |
|-|-|-|-|
| Firmware version | cmdb_ci_outofband_device | firmware_version | SNMP walk: drsFirmwareVersion (racFirmwareVersion for iDRAC7) |
| Host \* | cmdb_ci_outofband_device | host | SNMP walk: drsSystemServiceTag (systemServiceTag for iDRAC7) |
| IP Address | cmdb_ci_outofband_device | ip_address | DNS probe |
| Name | cmdb_ci_outofband_device | name | SNMP Identity probe |
| Product version | cmdb_ci_outofband_device | product_version | SNMP walk: drsProductVersion (racVersion for iDRAC7) |
| Type | cmdb_ci_outofband_device | type | SNMP walk: drsProductType (racType for iDRAC7) |
| URL | cmdb_ci_outofband_device | url | SNMP walk: drsProductURL (racURL for iDRAC7) |
[Table 1. Data collected by Discovery for Dell DRAC]

{#c_DRACDiscovery__table_asr_wst_cr}\* Host is a reference to the cmdb_ci_computer table via the serial number. For the cmdb_ci_outofband_device.host field to be populated correctly, the host machine must be discoverable or exist within the CMDB with the appropriate serial number.

## Out-of-band devices {#c_DRACDiscovery__section_bgr_zgf_1hb}

A DNS URL is generated for configuration items in the
Out-Of-Band Device list if the configuration item has a
Name and DNS Domain. The DNS URL enables you to access the out-of-band device page when the SSL certificate
forbids navigating through the IP URL. The DNS URL
has the format https://Name.DNS_Domain. If either the
Name or DNS Domain field is empty, the
DNS URL contains the value in the URL field.