Install ITOM Visibility using ServiceNow Otto for Setup

  • Release version: Zurich
  • Updated August 10, 2026
  • 1 minute to read

    • Install all required ITOM Visibility applications and plugins from the IT Operations Management Product Hub.

    Before you begin

    Verify the following:
    • You're using the Australia Patch 3, Zurich Patch 10, or later version of the ServiceNow AI Platform.
    • You have installed the ServiceNow Otto for Platform plugin (sn_genai_platform).
    • You have installed the Generative AI Controller plugin (sn_generative_ai).
    • You have installed the AI Skill Kit plugin (sn_skill_builder).
    • You have installed the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see Install the ServiceNow Otto for IT Operations Management (ITOM) plugin.
    • You have activated the ServiceNow Otto panel. For more information, see Activate the Now Assist panel standard chat.
    • You have activated the following assistants:
      • ServiceNow Otto - Platform assistant
      • ServiceNow Otto for Virtual Agent
      For more information, see Configuring assistants overview.
    • You have activated Now LLM Service as a provider. For more information, see Manage AI models.
    • You have set up AI Search. For more information, see AI Search readiness for Now Assist on the ServiceNow AI Platform.
    • You have installed the following ServiceNow Otto for Setup applications from the ServiceNow Store:
      • ServiceNow Otto for Setup (sn_ia)
      • ServiceNow Otto for Setup Common (sn_ia_common)
      • ServiceNow Otto for Setup Content (sn_ia_content)
      • ServiceNow Otto for Setup Core (sn_ia_now_assist)
      • ServiceNow Otto for Setup Configuration (sn_ia_config)

    Role required: admin

    About this task

    Note:
    Applications are installed only if you have the license. If you don’t have the required license for an application, it isn’t installed.

    Procedure

    1. Navigate to Admin > Admin Home on your instance.
    2. Select the IT Operations Management tile.
    3. In the IT Operations Management Product Hub, select Start setup.
      IT Operations Management Product Hub start setup screen
    4. Select the install icon (Install icon) on the ITOM Visibility card.
      Installation progress page to install ITOM Visibility
      Note:
      Expand the What's included section to view the applications installed with ITOM Visibility.