---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Sensitivity bounds properties for Insights Explorer metrics

# Sensitivity bounds properties for Insights Explorer metrics {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The following properties can be configured to customize system behavior when detecting
sensitive bounds for Insights Explorer metrics. To invoke changes to the default values,
navigate to System PropertiesAll Properties and add the indicated properties (they are not visible by default).
{#metric-bounds-properties__table_l1w_r1d_lsb__entry__2}

| Property Name | Description |
|-|-|
| sa_metric.sensitive_bounds_calculation_enabled | Enable/disable sensitive bounds calculation. Default: True |
| sa_metric.sensitive_bounds_percentile | Percentile value of sensitivity bounds calculation. If the configured percentage of metric values falls within the number of standard deviations (STDs) indicated in the sa_metric.sensitive_bounds_sensitivity_factor property, sensitive bounds are detected and sensitivity calculation changes to the value specified in the sa_metric.sensitive_bounds_control_factor property. Default: 95% |
| sa_metric.sensitive_bounds_control_factor | The number of standard deviations (STDs) from the mean metric value by which metric bounds are measured after the system detects sensitive bounds. Default: 5.0 |
| sa_metric.sensitive_bounds_sensitivity_factor | The number of standard deviations (STDs) from the mean metric value by which the system tests for sensitive bounds. Default: 2.0 |
[Table 1. Sensitive Bounds Properties]

{#metric-bounds-properties__table_l1w_r1d_lsb}
**Related concepts**   

* [Metric bounds sensitivity](https://www.servicenow.com/docs/xp1sASwZUBTsnMwhgcTBqw "Insights Explorer automatically widens metric bounds when too many anomalies are detected, reducing false alerts so you can focus on genuinely important issues.")

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