---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate the Service Mapping Candidates Impact skill

# Activate the Service Mapping Candidates Impact skill {#ariaid-title1}

* Release version: Zurich
* 
* Updated December 16, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Service Mapping Candidates Impact skill analyzes connections and effects on servers. It enables generating an impact summary, using ServiceNow Otto. The skill is active by default. If needed, administrators can activate or deactivate the skill.

## About this task

The Service Mapping agentic workflow, Analyze potential impact, uses two ServiceNow Otto skills:

* Service Mapping Candidate
* Service Mapping Candidates Impact
{#activate-sm-candidates-impact-skill__ul_gxx_1xn_shc}

The Service Mapping Candidates Impact skill enables the agent to create a summary of impacted components, following a change request.

## Before you begin

Before activating the ServiceNow Otto skills, you must install the ServiceNow Otto for IT Operations Management (ITOM) plugin. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) plugin](https://www.servicenow.com/docs/8awUgPcslqI1elvCLNnyTQ "Install ServiceNow Otto for ITOM.").  
You must configure the following setting:

* ITOM pro plus SKU
* Now Assist for ITOM 9.10 ServiceNow Otto for ITOM
* Service Mapping Plus (minimum version 1.16.3)
* Now Assist for IT Service Management (ITSM) ServiceNow Otto for ITSM
* Now Assist for Platform (minimum version 9.1.0) or ServiceNow Otto®
{#activate-sm-candidates-impact-skill__ul_ufw_dm4_qhc}  
Important:  
This Now Assist skill is now turned on by default. The skill will be automatically available to appropriate role users for the application. This change simply activates the skill and does not touch the roles that are needed to use the skill. The new default behavior works as follows:

New customers
:   When you install a Now Assist product, designated skills will turn on automatically.

Existing customers who are upgrading

:   Any previously unconfigured skill will turn on automatically (the skill was never turned on, then off again).There is no change to Now Assist skills that are currently enabled and customized.

    Previously configured skills that were turned on, then off, will remain inactive.

Role required: admin

## Procedure

1. Navigate to AllNow Assist AdminSkills.
2. On the navigation panel, select ITOM.
3. On the Service Mapping Candidates Impact tile, select Activate.

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