---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an alert group analysis by ServiceNow Otto in Express List

# View an alert group analysis by ServiceNow Otto in Express List {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View an alert group analysis created using generative AI. The analysis offers a simplified, human-readable description of the alert group and technical information to help you investigate it more efficiently.

## Before you begin

Install ServiceNow Otto for ITOM. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) plugin](https://www.servicenow.com/docs/8awUgPcslqI1elvCLNnyTQ "Install ServiceNow Otto for ITOM.").

View important information about the ServiceNow®
ServiceNow Otto for IT Operations Management (ITOM) application in [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/pbQ18_WedTKg0XSoVegR4w "Use the ServiceNow ServiceNow Otto for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.").

Role required: evt_mgmt_operator

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Express List icon (![Express List icon.]()) in the left navigation bar.
3. In the Active alerts list, select the information icon (![Information icon.]()) to the left of an alert group to display the preview panel.
4. On the preview panel Info tab, select Analyze in Alert analysis by ServiceNow Otto.
5. View the information provided in the Alert analysis.
6. **Optional:** Use the Alert analysis icons to perform related tasks.  
   {#alert-group-analysis-el__table_ys1_hyp_mbc__entry__2}

   | Icon | Description |
   |-|-|
   | ![Copy to clipboard icon.]() | Copy the content of the alert analysis to the clipboard. |
   | ![Refresh icon.]() | Refresh the alert analysis. Note: Refreshing regenerates the results. Past results are deleted. |
   [Table 1. Alert analysis icons]

   {#alert-group-analysis-el__table_ys1_hyp_mbc}
{#alert-group-analysis-el__steps_g3j_kng_4bc}
**Related concepts**   

* [Viewing an alert group analysis by ServiceNow Otto in Express List](https://www.servicenow.com/docs/4aJ0wef6gaUfqVK73wYnNQ "View an analysis of alert groups in Express List, generated using AI. The analysis helps you better understand the nature of the alert group, why the alerts in the group were correlated, and how to proceed in the remediation process.")

*[\>]: and then