---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# View an alert analysis by ServiceNow Otto in Service Operations Workspace

# View an alert analysis by ServiceNow Otto in Service Operations Workspace {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View an alert analysis by ServiceNow Otto for an alert on the alert's Overview tab in the Service Operations Workspace. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.

## Before you begin

* Install ServiceNow Otto for ITOM. For more information, see [Install the ServiceNow Otto for IT Operations Management (ITOM) plugin](https://www.servicenow.com/docs/8awUgPcslqI1elvCLNnyTQ "Install ServiceNow Otto for ITOM.").
* View important information about the ServiceNow Otto for IT Operations Management (ITOM) application in [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/pbQ18_WedTKg0XSoVegR4w "Use the ServiceNow ServiceNow Otto for IT Operations Management (ITOM) application to analyze alerts in Event Management. Alert analyses include a human-readable brief of the alert and technical information to help you investigate the alert more effectively.").
{#alert-summarization-now-assist__ul_n3j_m43_y1c}  
Note:  
Currently, ServiceNow Otto for ITOM only supports tag-based, CMDB, Log Analytics, Mixed, Automated, and Network Traffic-based alert groups. For all other alert group types, it only analyzes the parent alert.  
Important:  
This generative AI skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [AI agents, skills, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

Role required: evt_mgmt_user, evt_mgmt_operator

## Procedure

1. Navigate to Workspace ExperienceWorkspacesService Operations Workspace.
2. Select the List icon (![List icon.]()).
3. In the Alerts list, select All Alerts.
4. Select an alert.  
   The alert opens in a separate tab, displaying the Overview subtab.
5. In the Analysis section, select Analyze alert.
6. Review the information provided in the alert analysis.
{#alert-summarization-now-assist__steps_omd_x5z_n1c}

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