---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Applications installed with ServiceNow Otto for ITOM

# Applications installed with ServiceNow Otto for ITOM {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Table that lists applications installed with the ServiceNow Otto for IT Operations Management (ITOM) application. When you update your application, any newly required application dependencies are installed.
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| Application name | Description |
|-|-|
| ServiceNow Otto® for Platform(sn_genai_platform) | Enables ServiceNow Otto®ServiceNow Otto® skills and Features across various BU applications. |
| AI agents for AIOps (sn_aiops_ai_agents) | Enables IT operations with AI Agents that can help autonomously triage alerts, assess business and technical impact, investigate root causes, and recommend or execute remediation steps. These agents operate within coordinated agentic workflows. |
| AI Agents for Service Mapping (sn_sm_gen_ai) | Provides autonomous AI Specialists for Service Mapping. It automates the creation of ML-based service maps from Application Service Candidates and the connection of Business Applications to discovered Application Services in the CMDB. |
| AI agents for Observability (sn_obs_aia) | Helps IT operators assess business and application service impact, and formulate probable cause theories. Helps prioritize investigations by analyzing data from ServiceNow and collaborating with third-party AI agents from leading APM and observability vendors. |
| AIOps LEAP (sn_itom_leap) | AIOps LEAP (Learning-Enhanced Automation Playbook) leverages AI-driven insights to mine historical incident data, dynamically prioritize tasks, and generate actionable resolution playbooks. |
[Table 1. Applications installed with ServiceNow Otto for ITOM (sn_itom_gen_ai)]

{#app-now-assist-itom__table_q5z_nyl_s1c}
**Related reference**   

* [Plugins or applications installed with ITOM Cloud Accelerate](https://www.servicenow.com/docs/5OqfJ2Zlm9LR1eLhimKRRw "Tables that list the plugins or applications that are installed with ITOM Cloud Accelerate applications. When you update your application, any newly required application dependencies are installed.")
* [Plugins or applications installed with ITOM Visibility](https://www.servicenow.com/docs/G8Coj3IChsDkGjRYPu7zcg "Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.")
* [Plugins or applications installed with ITOM AIOps](https://www.servicenow.com/docs/TsW0SNsbT4MXhHFrsPB2CQ "Tables that list the plugins or applications that are installed with ITOM AIOps applications. When you update your application, any newly required application dependencies are installed.")
* [Plugins activated with ITOM Optimization](https://www.servicenow.com/docs/__3VpJzUh3r5YICDPCOmvw "Table that lists the plugins that are activated with the ITOM Optimization application Cloud Provisioning and Governance. When you update your application, any newly required application dependencies are installed.")