---
sourceDocument: Zurich IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Questions for agentic workflows

# Questions for the analyze alert impact agentic workflow {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Questions to ask about alerts in the ServiceNow Otto for IT Operations Management (ITOM) analyze alert impact agentic workflow.

## Questions organized by alert source {#questions-now-assist-workflows__section_pnq_5rc_4fc}

Ask the following questions about alerts from specific observability tools in the ServiceNow Otto® panel. For more information about using the analyze alert impact agentic workflow, see [Analyze alert impact in the ServiceNow Otto panel](https://www.servicenow.com/docs/aQAaon76~BQfeyr61o~3xA "Learn how to use the analyze alert impact agentic workflow in the ServiceNow Otto panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.").
{#questions-now-assist-workflows__table_rcc_4qc_4fc__entry__2}

| Alert source | What to ask |
|-|-|
| Dynatrace | * What is the impact of this alert? * What is the root cause entity? * What is the root cause theory? * Which entities are impacted by this alert? * Which environments are impacted by this alert? {#questions-now-assist-workflows__ul_iyf_lvy_hgc} |
| Kentik | * Are there network anomalies between the impacted services for this alert? * Is there a DDOS attack in progress at the moment on the impacted services for this alert? * Is there connectivity between the impacted services for this alert? {#questions-now-assist-workflows__ul_b4m_5g2_cfc} |
| New Relic | * Have there been recent deployments for this alert? * What are the root cause theories for this alert? * What else is impacted by this alert? * What is the user impact for this alert? * Which engineering teams should I pull in to investigate this alert? * Who owns the impacted entity for this alert? {#questions-now-assist-workflows__ul_jbx_wh2_cfc} |
[ ]

{#questions-now-assist-workflows__table_rcc_4qc_4fc}