--- sourceDocument: Zurich IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/it-operations-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # IT Operations Management # IT Operations Management {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of IT Operations Management ServiceNow® IT Operations Management (ITOM) enables organizations to enhance visibility into their infrastructure and services, mitigate service outages, and boost operational agility. By consolidating management within a single platform, ITOM facilitates improved service quality and optimized resource allocation. Show full answer Show less ## Key Features * **Infrastructure Visibility:** Gain a comprehensive view of your IT infrastructure and services through end-to-end discovery and service mapping, leading to a reliable CMDB. * **AIOps Integration:** Utilize AI-driven insights to transform events into actionable alerts, allowing for rapid identification and resolution of service issues. * **Cloud Strategy Enhancement:** Leverage ITOM Cloud Accelerate to optimize cloud utilization, automate requests, and streamline governance. * **Licensing Model:** ServiceNow utilizes a subscription-based licensing model for various ITOM products, including ITOM Visibility, AIOps, and Cloud Accelerate. ## Key Outcomes With IT Operations Management, organizations can expect to: * Reduce mean time to repair (MTTR) by simplifying root-cause analysis. * Free IT staff from repetitive tasks, minimizing service outages. * Optimize infrastructure spending and maintain software compliance. To maximize the benefits, work with an implementation specialist and explore training options at the ServiceNow University. Get better visibility into your infrastructure and services, prevent service outages, and expand your organization's operational agility with ServiceNow® IT Operations Management. ## See more and do more with IT Operations Management {#r_ITOMApplications__section_kys_xfv_rjb} [View and download the full infocard](https://downloads.docs.servicenow.com/resource/enus/infocard/infocard-itom.pdf) for a highlight of IT Operations Management features. |-|-| | ![Gain visibility]() | Get visibility into your infrastructure and services Take charge of your infrastructure and services from one source. Improve service quality, strengthen change processes, reduce risk, optimize your infrastructure spend, and minimize software compliance issues. | | ![Diagnose service issues]() | Avoid and solve service issues effectively Free up your IT staff from time-consuming, error-prone tasks and drive down service outages with AIOps. Accelerate issue resolution with relevant and contextual change, problem, and incident data. | [ ] {#r_ITOMApplications__table_uw5_lxw_sjb} ## Get visibility into your infrastructure and services {#r_ITOMApplications__section_tzz_1kr_qjb} Instantly see the service impact of your infrastructure issues and changes, simplify root-cause analysis, and reduce mean time to repair (MTTR). End-to-end discovery and service mapping gives you an accurate, up-to-date CMDB view of your IT infrastructure and services. The resulting complete and reliable record is used by other ServiceNow applications, such as ITOM AIOps, ITOM Optimization, and Software Asset Management. In this way, you can improve service quality, strengthen change processes, reduce risk, optimize infrastructure spend, and minimize software compliance issues. For more information, see [ITOM Visibility](https://www.servicenow.com/docs/kZilmwYL9BVkA5s0LprlGQ "The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, ServiceNow Service Mapping, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports."). ## Avoid and solve service issues effectively {#r_ITOMApplications__section_jzr_jmr_qjb} ITOM AIOps uses the power of AIOps to turn events into actionable alerts. Pinpoint service issues and rapidly identify and remediate the root cause. Unlike legacy event management systems, which are static and rule based, ITOM AIOps applies machine learning and advanced analytics to correlate events, adapting automatically to rapidly evolving virtualized and cloud environments. For more information, see [ITOM Health](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-itom-health.pdf). ## Accelerate cloud strategy and reduce costs {#r_ITOMApplications__section_z1v_jkr_qjb} Accelerate your cloud strategy with ITOM Cloud Accelerate. Improve your organization's cloud utilization, drive down costs, automate requests, and aid in approvals and governance of the infrastructure that supports native cloud environments. ## IT Operations Management products licensing {#r_ITOMApplications__section_tv2_rhn_hcc} The ServiceNow AI Platform® uses a licensing method where your organization is billed for using the following IT Operations Management products: ServiceNow® ITOM Visibility, ServiceNow® ITOM Discovery, ServiceNow® ITOM AIOps, ServiceNow® Health Log Analytics, ServiceNow® ITOM Optimization, and ServiceNow® ITOM Cloud Accelerate. The ServiceNow Product Documentation doesn't provide information on prices, packaging, or other details determined by your organization customer contract. For general information about licensing and subscriptions, see [ITOM/OT SU Licensing and subscriptions](https://www.servicenow.com/docs/V1UFvNPOsdyNH06hubGnwA "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units."). ## Get started {#r_ITOMApplications__section_pqm_vfr_qjb} * Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the [Customer Success Center](https://www.servicenow.com/success.html). * Choose the training that's best for you at the [ServiceNow University center](https://www.servicenow.com/services/training-and-certification.html). {#r_ITOMApplications__ul_bpv_zmr_sjb} ## Learn {#r_ITOMApplications__section_c2h_4kg_5rb} * [What is AIOps?](https://www.servicenow.com/products/it-operations-management/what-is-aiops.html) * [What is a configuration management database (CMDB)?](https://www.servicenow.com/products/it-operations-management/what-is-cmdb.html) * [What is IT operations (ITOps)?](https://www.servicenow.com/products/it-operations-management/what-is-it-operations.html) * [What is a network operations center (NOC)?](https://www.servicenow.com/products/it-operations-management/what-is-network-operations-center.html) * [What is a common service data model (CSDM)?](https://www.servicenow.com/products/it-operations-management/what-is-csdm.html) * [What is cloud computing?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-computing.html) * [What is cloud orchestration?](https://www.servicenow.com/products/it-operations-management/what-is-cloud-orchestration.html) * [What is IT operations management (ITOM)?](https://www.servicenow.com/products/it-operations-management/what-is-itom.html) * [What is network discovery?](https://www.servicenow.com/products/it-operations-management/what-is-network-discovery.html) * [What is observability?](https://www.servicenow.com/products/it-operations-management/what-is-observability.html) {#r_ITOMApplications__ul_qqg_rkg_5rb} ## Applications and features {#r_ITOMApplications__section_vpq_1j1_pjb} * [ITOM licensing and subscriptions](https://www.servicenow.com/docs/V1UFvNPOsdyNH06hubGnwA "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units.") * [ITOM Cloud Accelerate](https://www.servicenow.com/docs/BMytuZFiLQFdoDBvZWtTmA "ITOM Cloud Accelerate workflows streamline cloud automation across the cloud adoption journey via self-service catalogs and controlled workflows. It expedites application migration by facilitating assessment, planning, and resource migration tracking.") * [ITOM Visibility](https://www.servicenow.com/docs/kZilmwYL9BVkA5s0LprlGQ "The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, ServiceNow Service Mapping, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.") * [Visibility: Discovery](https://www.servicenow.com/docs/kijzl4kl0jk2aghn7g7JSQ "ServiceNow Discovery is an automated process that continuously scans and identifies all the components within the IT infrastructure. It plays a crucial role in maintaining an accurate and up-to-date CMDB 360 with the information it finds.") * [Visibility: Service Mapping](https://www.servicenow.com/docs/anIgdz57AxlpSO_alNRyYg "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.") * [ITOM Health](https://www.servicenow.com/docs/L6Tw6~2IYewvZPXmuVy3Yw "The ServiceNow ITOM AIOps product includes the ServiceNow Event Management and ServiceNow Metric Intelligence applications, which help you track and maintain the health of services in your organization.") * [Health: Event Management](https://www.servicenow.com/docs/Mh2g9u1qlBZojFwMbrG7Yw "ServiceNow Event Management is a robust application that helps keep your IT systems healthy by spotting problems quickly and fixing them. It collects events from different sources, figures out what's causing the issues, and converts them into alerts. These alerts are then analyzed, grouped, and acted upon to resolve issues and maintain system health.") * [Health: Health Log Analytics](https://www.servicenow.com/docs/Lfe_GcrRoU3CwKUCrGUrjg "The ServiceNow Health Log Analytics application helps prevent IT issues before your users are affected. It helps you identify the root cause of an issue by enabling you to triage related logs and analyze the raw data.") * [Health: Agent Client Collector](https://www.servicenow.com/docs/EpYZbb~eQNtZGWxtSZb1lA "The Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector is built on a Sensu framework which enables you to adopt and extend monitoring checks from the community. It executes commands on the machines it is installed on and sends output data to the ServiceNow instance via the MID Server, storing events and metrics in the relevant database.") * [ITOM Optimization](https://www.servicenow.com/docs/7olkUxGxf7Y3NU6kZC6Obw "The IT Operations Management (ITOM) Optimization application provides automation for the cloud workflows used to manage the cloud resources throughout their life cycle. It enables certified and enterprise-compliant cloud deployment, cost visibility, and other cloud management processes.") * [Optimization: Cloud Provisioning and Governance](https://www.servicenow.com/docs/QECsRfD5auZ0wNQkI0TcNg "The ServiceNow Cloud Provisioning and Governance (CPG) application serves as a unified interface for accessing cloud resources, delivering cloud offerings to a catalog, and overseeing resource usage. This application is transformed as Cloud Services Catalog application, offering refined and streamlined management of usage and life cycle of cloud resources.") {#r_ITOMApplications__ul_pt4_lzf_1kb}