Request Service Mapping

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.

    Before you begin

    Role required: none

    To purchase a subscription, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

    If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps.

    Role required: admin

    About this task

    The following plugins are activated automatically when the Service Mapping plugin (com.snc.service-mapping) is activated:
    • Discovery (com.snc.discovery)
      Note:
      If you're activating the Discovery plugin for the first time in the Zurich release, install the Discovery (com.snc.discovery) plugin first, then install the Discovery and Service Mapping Patterns (com.sn_itom_pattern) plugin version 1.0.52 for Cloud Discovery to work. You can then upgrade to Zurich.
    • Pattern Designer (com.snc.pattern.designer)
    • Cloud Provisioning and Governance Core (com.snc.cloud.core)
    • Performance Analytics – Content Pack – Service Mapping (com.snc.service-mapping.pa.content)
    • Event Management and Service Mapping Core (com.snc.service-watch)
      Note:
      The Event Management and Service Mapping Core (com.snc.service-watch) plugin is different from the Event Management plugin (com.glideapp.itom.snac).

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box and then enter the name of the plugin.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.